[16.0][IMP]helpdesk_mgmt: simplify email templates#644

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PicchiSeba wants to merge 3 commits intoOCA:16.0from PyTech-SRL:16.0-simplify-email-templates

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Commits on Dec 4, 2024

[IMP] helpdesk_mgmt: Use email layout to simplify all templates

eLBati
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PicchiSeba
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[IMP]helpdesk_mgmt: simplify tests structure
PicchiSeba
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[IMP] helpdesk_mgmt: Test access added

eLBati
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PicchiSeba
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