[16.0][IMP]helpdesk_mgmt: simplify email templates #644
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I just rebased because of a conflict arising from the merge of #643 |
pedrobaeza
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Nov 26, 2024
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I removed the unrelated commit, the new email template (will do another PR for that) and the Do you see any other critical issue? |
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aleuffre
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Nov 26, 2024
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I see 3 different purposes to this PR
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- Avoid email_cc (error "message without recipients") - Use coherent partner/user reference - Access button from e-mail notifications Semi-forward port of 98e5ef7 Please note that the commit a5041c2 (An e-mail is sent to the ticket after each create/edit) has not been forward ported because the assignment notify is done internally by odoo in `_message_auto_subscribe_followers` from `mail.thread`
Forward port of dfbc369
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Forward-ports #467 which itself partially forward-ported 98e5ef7 and dfbc369 from 12.0 to 14.0