[16.0][ADD] helpdesk_product

helpdesk_product/__init__.py

@@ -0,0 +1 @@
+from . import models

helpdesk_product/__manifest__.py

@@ -0,0 +1,14 @@
+{
+    "name": "Helpdesk Product",
+    "summary": "Add the option to select product in the tickets.",
+    "author": "ForgeFlow, " "Odoo Community Association (OCA)",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "category": "After-Sales",
+    "website": "https://github.com/OCA/helpdesk",
+    "depends": ["helpdesk_mgmt", "product"],
+    "data": ["views/product_view.xml", "views/helpdesk_ticket_view.xml"],
+    "demo": ["demo/helpdesk_product_demo.xml"],
+    "development_status": "Beta",
+    "auto_install": True,
+}

helpdesk_product/demo/helpdesk_product_demo.xml

@@ -0,0 +1,24 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo noupdate="1">
+    <!-- Tickets -->
+    <record id="helpdesk_ticket_8" model="helpdesk.ticket">
+        <field eval="&quot;Poor quality product&quot;" name="name" />
+        <field eval="&quot;Poor quality product&quot;" name="description" />
+        <field eval="&quot;2&quot;" name="priority" />
+        <field name="user_id" ref="base.user_root" />
+        <field name="partner_id" ref="base.res_partner_10" />
+        <field name="team_id" ref="helpdesk_mgmt.helpdesk_team_2" />
+        <field name="stage_id" ref="helpdesk_mgmt.helpdesk_ticket_stage_in_progress" />
+        <field name="product_id" ref="product.product_product_10" />
+    </record>
+    <record id="helpdesk_ticket_9" model="helpdesk.ticket">
+        <field eval="&quot;Product needs maintenance&quot;" name="name" />
+        <field eval="&quot;Product needs maintenance&quot;" name="description" />
+        <field eval="&quot;1&quot;" name="priority" />
+        <field name="channel_id" ref="helpdesk_mgmt.helpdesk_ticket_channel_other" />
+        <field name="user_id" ref="base.user_root" />
+        <field name="team_id" ref="helpdesk_mgmt.helpdesk_team_2" />
+        <field name="stage_id" ref="helpdesk_mgmt.helpdesk_ticket_stage_awaiting" />
+        <field name="product_id" ref="product.product_product_9" />
+    </record>
+</odoo>

helpdesk_product/models/__init__.py

@@ -0,0 +1 @@
+from . import helpdesk_ticket, product

helpdesk_product/models/helpdesk_ticket.py

@@ -0,0 +1,7 @@
+from odoo import fields, models
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    product_id = fields.Many2one(string="Product", comodel_name="product.product")

helpdesk_product/models/product.py

@@ -0,0 +1,9 @@
+from odoo import fields, models
+
+
+class Product(models.Model):
+    _inherit = "product.template"
+
+    ticket_active = fields.Boolean(
+        "Available for Helpdesk Tickets", default=True, required=True
+    )

helpdesk_product/readme/CONTRIBUTORS.rst

@@ -0,0 +1,3 @@
+* `ForgeFlow <https://www.forgeflow.com>`_:
+
+  * Maria Buscallà <[email protected]>

helpdesk_product/readme/DESCRIPTION.rst

@@ -0,0 +1 @@
+This module adds the option to select product in the helpdesk tickets.

helpdesk_product/views/helpdesk_ticket_view.xml

@@ -0,0 +1,67 @@
+<?xml version='1.0' encoding='utf-8' ?>
+<odoo>
+
+         <!-- VIEW FORM TICKET -->
+        <record id="ticket_view_form" model="ir.ui.view">
+            <field name="name">helpdesk.ticket.form</field>
+            <field name="model">helpdesk.ticket</field>
+            <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_form" />
+            <field name="arch" type="xml">
+                <xpath expr="//field[@name='channel_id']" position="after">
+                    <field name="product_id" domain="[('ticket_active', '=', True)]" />
+                </xpath>
+            </field>
+        </record>
+
+        <!-- TREE TICKET HELPDESK -->
+        <record id="ticket_view_tree" model="ir.ui.view">
+            <field name="name">helpdesk.ticket.tree</field>
+            <field name="model">helpdesk.ticket</field>
+            <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_tree" />
+            <field name="arch" type="xml">
+                <field name="user_id" position="after">
+                    <field name="product_id" optional="show" />
+                </field>
+            </field>
+        </record>
+
+         <!-- SEARCH TICKET HELPDESK -->
+        <record id="helpdesk_ticket_view_search" model="ir.ui.view">
+            <field name="name">helpdesk.ticket.search</field>
+            <field name="model">helpdesk.ticket</field>
+            <field name="inherit_id" ref="helpdesk_mgmt.helpdesk_ticket_view_search" />
+            <field name="arch" type="xml">
+                <field name="user_id" position="after">
+                    <field name="product_id" />
+                </field>
+
+                <search>
+                    <filter
+                    string="Product Related"
+                    name="product_filter"
+                    domain="[('product_id', '!=', False )]"
+                />
+
+                    <filter
+                    string="Product"
+                    name="by_product"
+                    domain="[]"
+                    context="{'group_by':'product_id'}"
+                />
+                </search>
+            </field>
+        </record>
+
+        <!-- PRODUCT MENU -->
+        <menuitem
+        action="product_template_action_helpdesk"
+        id="action_menu_view_products"
+        parent="helpdesk_mgmt.helpdesk_ticket_main_menu"
+        name="Products"
+        sequence="12"
+    />
+
+
+
+
+</odoo>

helpdesk_product/views/product_view.xml

@@ -0,0 +1,57 @@
+<?xml version='1.0' encoding='utf-8' ?>
+<odoo>
+
+        <!-- VIEW PRODUCT TEMPLATE-->
+        <record id="product_view_template" model="ir.ui.view">
+            <field name="name">product.template.common.form</field>
+            <field name="model">product.template</field>
+            <field name="inherit_id" ref="product.product_template_form_view" />
+            <field name="arch" type="xml">
+                <field name="product_tooltip" position="before">
+                  <field name="ticket_active" />
+                </field>
+            </field>
+        </record>
+
+         <record id="product_template_search_view_helpdesk" model="ir.ui.view">
+                <field name="name">product.template.search</field>
+                <field name="model">product.template</field>
+                <field name="inherit_id" ref="product.product_template_search_view" />
+                <field name="arch" type="xml">
+                    <search>
+                        <filter
+                    string="Available for Helpdesk"
+                    name="helpdesk_active"
+                    domain="[('ticket_active', '=', True )]"
+                />
+
+                    </search>
+                </field>
+            </record>
+
+
+
+
+        <!-- ACTION WINDOW FOR PRODUCT IN HELPDESK -->
+        <record id="product_template_action_helpdesk" model="ir.actions.act_window">
+            <field name="name">Products</field>
+            <field name="res_model">product.template</field>
+            <field name="type">ir.actions.act_window</field>
+            <field name="view_mode">kanban,tree,form,activity</field>
+            <field name="search_view_id" ref="product_template_search_view_helpdesk" />
+            <field name="context">{'search_default_helpdesk_active': 1}</field>
+            <field name="help" type="html">
+            <p class="o_view_nocontent_smiling_face">
+                Create a new product
+            </p><p>
+                You currently have no products available for Helpdesk Tickets.
+            <br />
+                A product can be either a physical product or a service that you sell to your customers.
+            </p>
+        </field>
+        </record>
+
+
+
+
+</odoo>

setup/helpdesk_product/odoo/addons/helpdesk_product

@@ -0,0 +1 @@
+../../../../helpdesk_product

setup/helpdesk_product/setup.py

@@ -0,0 +1,6 @@
+import setuptools
+
+setuptools.setup(
+    setup_requires=['setuptools-odoo'],
+    odoo_addon=True,
+)