DOC-745 Serverless Pro (#158)

* DOC-745 Serverless Pro

* minor edits

* update billing links, what's new

* clarify links

* suggest Pro

* update limits: users, ACLs, Cgroups, message size

* clarify AuthZ in table

* incorporate feedback from Brian

* minor edits

* fix typo

* clarify Standard in Cloud API quickstart

* Incorporate feedback from Simon's review

* incorporate feedback from review

* change customer-managed VPC to BYOVPC in other files

This is just clean-up that was picked up in this review!

* minor move

* update SLA to 99.5, fix typo

* remove welcome cluster, fix signup & support

* minor edits

* add links

* style edit

* Add RPCN compute metric + review feedback

* minor edit

modules/ROOT/nav.adoc

@@ -6,7 +6,8 @@
 *** xref:get-started:architecture.adoc[]
 
 * xref:get-started:cluster-types/index.adoc[Deploy]
-** xref:get-started:cluster-types/serverless.adoc[Serverless]
+** xref:get-started:cluster-types/serverless.adoc[Serverless Standard]
+** xref:get-started:cluster-types/serverless-pro.adoc[Serverless Pro]
 ** xref:get-started:cluster-types/byoc/index.adoc[BYOC]
 *** xref:get-started:cluster-types/byoc/aws/index.adoc[AWS]
 **** xref:get-started:cluster-types/byoc/aws/create-byoc-cluster-aws.adoc[]

modules/billing/pages/aws-commit.adoc

@@ -4,7 +4,7 @@
 
 You can subscribe to Redpanda Cloud through AWS Marketplace and use your existing marketplace billing and credits to quickly provision Dedicated clusters. View your bills and manage your subscription directly in the marketplace.
 
-With a usage-based billing commitment, you sign up for a monthly or an annual minimum spend amount. Commitments are minimums: 
+With a usage-based billing commitment, you sign up for a minimum spend amount. Commitments are minimums: 
 
 - If you use less than your committed amount, you still pay the minimum. Any unused amount on a monthly commitment rolls over to the next month until the end of your term. 
 - If you use more than your committed amount, you can continue using Redpanda Cloud without interruption. You're charged for any additional usage until the end of your term.
@@ -16,7 +16,7 @@ When you subscribe to Redpanda Cloud through AWS Marketplace, you can only creat
 
 == Sign up in AWS Marketplace
 
-. Contact https://redpanda.com/contact[Redpanda sales^] to request a private offer for an AWS Redpanda Cloud commitment. 
+. Contact https://redpanda.com/contact[Redpanda Sales^] to request a private offer for an AWS Redpanda Cloud commitment. 
 
 . You will receive a private offer on AWS Marketplace. Review the policy and required terms, and click *Accept*.
 +
@@ -44,4 +44,6 @@ You can now create resource groups, clusters, and networks in your organization.
 
 == Next steps
 
-* xref:get-started:cluster-types/dedicated/create-dedicated-cloud-cluster-aws.adoc[]
+* xref:get-started:cluster-types/serverless.adoc#create-a-new-serverless-standard-cluster[Create a Serverless Standard cluster]
+* xref:get-started:cluster-types/serverless-pro.adoc#create-a-new-serverless-pro-cluster[Create a Serverless Pro cluster]
+* xref:get-started:cluster-types/dedicated/create-dedicated-cloud-cluster-aws.adoc#create-a-dedicated-cluster[Create a Dedicated cluster]

modules/billing/pages/aws-pay-as-you-go.adoc

@@ -1,7 +1,7 @@
 = Use AWS Pay As You Go
 :description: Subscribe to Redpanda in AWS Marketplace with pay-as-you-go billing, and cancel anytime.
 
-Subscribe to Redpanda Cloud through AWS Marketplace to quickly provision Redpanda Serverless and Dedicated clusters. With a usage-based pay-as-you-go subscription, you only pay for what you use and can cancel anytime. 
+Subscribe to Redpanda Cloud through AWS Marketplace to quickly provision Serverless Standard, Serverless Pro, and Dedicated clusters. With a usage-based pay-as-you-go subscription, you only pay for what you use and can cancel anytime. 
 
 [IMPORTANT]
 ====
@@ -41,4 +41,6 @@ You can now create resource groups, networks, and clusters in your organization.
 
 == Next steps
 
+* xref:get-started:cluster-types/serverless.adoc#create-a-new-serverless-standard-cluster[Create a Serverless Standard cluster]
+* xref:get-started:cluster-types/serverless-pro.adoc#create-a-new-serverless-pro-cluster[Create a Serverless Pro cluster]
 * xref:get-started:cluster-types/dedicated/create-dedicated-cloud-cluster-aws.adoc#create-a-dedicated-cluster[Create a Dedicated cluster]

modules/billing/pages/billing.adoc

@@ -11,53 +11,60 @@ NOTE: Pricing information is available on https://redpanda.com/redpanda-cloud/se
 
 == Serverless metrics
 
-There is no base cost for a Serverless instance. Pricing for Serverless clusters depends on the data in, data out, data stored, and partitions (virtual streams).
+Pricing for Serverless clusters depends on the data in, data out, data stored, partitions (virtual streams), and for Serverless Pro clusters only, the time the instance is up.
 
 |=== 
 | Metric | Description 
 
-| Ingress | This tracks the data written into Redpanda (in GB).
+| Uptime | Tracks the number of hours the instance is running. 
+
+Note: Serverless Pro only. There is no base cost for Serverless Standard clusters.
+
+| Ingress | Tracks the data written into Redpanda (in GB).
 
 The cost varies based on the region you select for your cluster. 
 
 All Kafka protocol requests (_except_ message headers) are counted as ingress as soon as they are read by Redpanda's proxy process. 
-| Egress | This tracks the data read out of Redpanda (in GB).
+| Egress | Tracks the data read out of Redpanda (in GB).
 
 All Kafka protocol responses generated by the cluster (_except_ message headers) are counted as egress as soon as the cluster processes the request, even if the client drops the connection before they are delivered.
-| Storage | This tracks the data in object storage per hour (in GB). 
-| Partitions | This tracks the number of partitions used per hour.
+| Storage | Tracks the data in object storage per hour (in GB). 
+| Partitions | Tracks the number of partitions used per hour.
+| Redpanda Connect compute (optional) | Tracks the resources (CPU and memory) Redpanda Connect data pipelines consume in tasks per hour.
 
 |===
 
-See also: xref:get-started:cluster-types/serverless.adoc#limitations[Serverless limits]
+See also: xref:get-started:cluster-types/serverless.adoc#serverless-standard-usage-limits[Serverless Standard limits] and xref:get-started:cluster-types/serverless-pro.adoc#serverless-pro-usage-limits[Serverless Pro limits]
 
 == Dedicated metrics
 
-Pricing for Dedicated clusters depends on the time the instance in up, the data in, data out, and data stored.
+Pricing for Dedicated clusters depends on the time the instance is up, the data in, data out, and data stored.
 
 |=== 
 | Metric | Description 
 
-| Instance | This tracks the number of hours the instance is running. 
+| Uptime | Tracks the number of hours the instance is running. 
 
 The cost varies based on the xref:reference:tiers/byoc-tiers.adoc[region and tier] you select for your cluster.   
-| Ingress | This tracks the data written into Redpanda (in GB). 
+| Ingress | Tracks the data written into Redpanda (in GB). 
 
 The cost varies based on the region you select for your cluster. 
 
 All Kafka protocol requests (_including_ message headers) are counted as ingress as soon as they are read by Redpanda's proxy process. 
-| Egress | This tracks the data read out of Redpanda (in GB).
+| Egress | Tracks the data read out of Redpanda (in GB).
 
 All Kafka protocol responses generated by the cluster (_including_ message headers) are counted as egress as soon as the cluster processes the request, even if the client drops the connection before they are delivered. 
 
 The cost varies based on the number of availability zones (AZ) you select for your cluster. 
-| Storage | This tracks the data in object storage per hour (in GB). 
+| Storage | Tracks the data in object storage per hour (in GB). 
 
 Replication to object storage is implemented with glossterm:Tiered Storage[]. All topics have a fixed replication factor of 3, but Redpanda counts each byte only once.
+| Redpanda Connect compute (optional) | Tracks the resources (CPU and memory) Redpanda Connect data pipelines consume in tasks per hour.
 
 |=== 
 
 == Next steps
 
 * xref:billing:gcp-commit.adoc[]
-* xref:billing:aws-commit.adoc[]
+* xref:billing:aws-commit.adoc[]
+* xref:billing:azure-commit.adoc[]

modules/get-started/pages/cloud-overview.adoc

@@ -1,4 +1,5 @@
 = Redpanda Cloud Overview
+:description: Learn about Redpanda Serverless Standard, Serverless Pro, Dedicated, and Bring Your Own Cloud (BYOC) clusters.
 :description: Learn about Redpanda Serverless, Dedicated, and Bring Your Own Cloud (BYOC) clusters.
 :tag-pipeline-service: api:ROOT:cloud-api.adoc#tag--PipelineService
 :page-aliases: cloud:dedicated-byoc.adoc, deploy:deployment-option/cloud/dedicated-byoc.adoc, deploy:deployment-option/cloud/cloud-overview.adoc
@@ -10,25 +11,56 @@ TIP: For more detailed information about the Redpanda platform, see xref:get-sta
 
 == Redpanda Cloud cluster types
 
-Redpanda offers three types of fully-managed cloud clusters:
+Redpanda offers four types of fully-managed cloud clusters. All products have access to unlimited storage and 200+ data connectors with xref:develop:connect/about.adoc[Redpanda Connect].
 
-* <<Serverless>>: Clusters hosted in Redpanda Cloud. This is the fastest and easiest way to start data streaming. 
-* <<Dedicated Cloud>>: Single-tenant clusters hosted in Redpanda Cloud. This provides more control over your deployment. 
-* <<Bring Your Own Cloud (BYOC)>>: Clusters hosted in your private cloud. This provides more control over your deployment and offers full data sovereignty. 
-+
-NOTE: With standard BYOC clusters, Redpanda manages security policies and resources for your VPC or VNet, including subnetworks, IAM roles, and storage buckets/accounts. A Bring Your Own Virtual Private Cloud (BYOVPC) cluster allows you to deploy the Redpanda glossterm:data plane[] into your existing VPC/VNet and take full control of managing the networking lifecycle. Compared to a standard BYOC setup, this option provides more security.
+|===
+| <<Serverless Standard>> | <<Serverless Pro>> | <<Dedicated Cloud>> | <<Bring Your Own Cloud (BYOC)>>
+
+| For starter projects and applications with low or variable traffic. | For an enterprise-level version of Serverless, supporting moderate, sustained traffic. | For production clusters requiring expert cloud hosting, higher throughput, and extra isolation. | For production clusters requiring data sovereignty, the highest throughput, and added security.
+| Multi-tenant on AWS | Multi-tenant on AWS | Single-tenant on AWS, Azure, or GCP | In your cloud on AWS, Azure, or GCP 
+| 0.5 MB/s max write throughput | 10 MB/s max write throughput | 400 MB/s max write throughput | 2 GB/s max write throughput
+| 1.5 MB/s max read throughput | 20 MB/s max read throughput | 800 MB/s max read throughput | 4 GB/s max read throughput 
+| 100 partitions | 500 partitions | 22,800 partitions | 112,500 partitions
+| 99.5% SLA | 99.5% SLA | 99.99% SLA | 99.99% SLA 
+| Public networking | Public networking | Public or private networking | Public or private networking
+| SSO (GitHub, Google), Kafka ACLs | SSO (GitHub, Google), Kafka ACLs | SSO (GitHub, Google, OIDC), RBAC, audit logs  | SSO (GitHub, Google, OIDC), RBAC, audit logs 
+| Community support | Enterprise support | Enterprise support | Enterprise support
+|===
+
+[NOTE]
+====
+
+* The partition limit is the number of logical partitions before replication occurs. Redpanda Cloud uses a replication factor of 3.
+* Enterprise support is staffed by streaming experts around the clock Monday through Friday, plus immediate escalation for production outages 24/7.
+==== 
+
+=== Serverless Standard
+
+Serverless Standard is the fastest and easiest way to start data streaming. With Serverless clusters, you host your data in Redpanda's VPC, and Redpanda handles automatic scaling, provisioning, operations, and maintenance. This is a production-ready deployment option with a cluster available instantly. There is no base cost for Serverless Standard, and with pay-as-you-go billing after the free trial, you only pay for what you consume. You can view detailed billing activity for each cluster and edit payment methods on the *Billing* page. 
 
-=== Serverless
+==== Sign up for Serverless Standard
 
-With Serverless clusters, you host your data in Redpanda's VPC, and Redpanda handles automatic scaling, provisioning, operations, and maintenance. This is a production-ready deployment option with a cluster available instantly. There is no base cost, and with pay-as-you-go billing after the free trial, you only pay for what you consume. You can view detailed billing activity for each cluster and edit payment methods on the *Billing* page. 
+To start using Serverless Standard, https://redpanda.com/try-redpanda/cloud-trial#serverless[sign up for a free trial^]. New trials receive $100 (USD) in free credits to spend in the first 14 days. This should be enough to run Redpanda with reasonable throughput. No credit card is required for a trial. To continue using your Serverless cluster after the free trial expires, add a credit card and pay as you go. 
 
-==== Sign up for Serverless
+You can also subscribe to Redpanda Cloud through xref:billing:aws-pay-as-you-go.adoc[AWS Marketplace] and quickly provision Serverless clusters. New subscriptions receive $300 (USD) in free credits to spend in the first 30 days. AWS Marketplace charges for anything beyond $300, unless you cancel the subscription. After your free credits have been used, you can continue using your cluster without any commitment, only paying for what you consume and canceling anytime. 
 
-To start using Serverless, https://redpanda.com/try-redpanda/cloud-trial#serverless[sign up for a free trial^]. New trials receive $100 (USD) in free credits to spend in the first 14 days. This should be enough to run Redpanda with reasonable throughput. No credit card is required for a trial. To continue using your Serverless cluster after the free trial, add a credit card and pay as you go. 
+NOTE: Serverless is currently in a limited availability (LA) release with xref:get-started:cluster-types/serverless.adoc#serverless-standard-usage-limits[usage limits]. 
 
-You can also subscribe to Redpanda Cloud through xref:billing:aws-pay-as-you-go.adoc[AWS Marketplace] to quickly provision Serverless clusters. New subscriptions receive $300 (USD) in free credits to spend in the first 30 days. AWS Marketplace charges for anything beyond $300, unless you cancel the subscription. After your free credits have been used, you can continue using your cluster without any commitment, only paying for what you consume and canceling anytime. 
+=== Serverless Pro
 
-NOTE: Serverless is currently in a limited availability (LA) release with xref:get-started:cluster-types/serverless.adoc#limits[usage limits]. During LA, existing clusters can scale to the usage limits, but new clusters may need to wait for availability.
+Serverless Pro is similar to Serverless Standard, but it provides higher usage limits and Enterprise support. 
+
+You host your data in Redpanda's VPC, and Redpanda handles automatic scaling, provisioning, operations, and maintenance. This is a production-ready deployment option with a cluster available instantly. With pay-as-you-go billing, you only pay for what you consume. You can view detailed billing activity for each cluster and edit payment methods on the *Billing* page.
+
+==== Sign up for Serverless Pro
+
+To start using Serverless Pro, contact https://redpanda.com/try-redpanda?section=enterprise-trial[Redpanda Sales^]. With this subscription, you get immediate access to Enterprise support. 
+
+You can also subscribe to Redpanda Cloud through xref:billing:aws-pay-as-you-go.adoc[AWS Marketplace] and quickly provision Serverless clusters. New subscriptions receive $300 (USD) in free credits to spend in the first 30 days. AWS Marketplace charges for anything beyond $300, unless you cancel the subscription. After your free credits have been used, you can continue using your cluster without any commitment, only paying for what you consume and canceling anytime. You can view detailed billing activity for each cluster and edit payment methods on the *Billing* page. 
+
+With AWS Marketplace sign up, you do not have immediate access to Enterprise support, only the https://redpandacommunity.slack.com/[Community Slack^] channel. To access your Enterprise support, contact https://support.redpanda.com/hc/en-us/requests/new[Redpanda Support^]. 
+
+NOTE: Serverless is currently in a limited availability (LA) release with xref:get-started:cluster-types/serverless-pro.adoc#serverless-pro-usage-limits[usage limits]. 
 
 === Dedicated Cloud
 
@@ -46,13 +78,15 @@ Alternatively, you can contact https://redpanda.com/try-redpanda?section=enterpr
 With BYOC clusters, you deploy Redpanda in your own cloud (AWS, GCP, or Azure), and all data is
 contained in your own environment. This provides an additional layer of security and isolation. When you create a BYOC cluster, you select the supported xref:reference:tiers/byoc-tiers.adoc[tier] that meets your compute and storage needs. Redpanda handles provisioning, operations, and maintenance. See also: <<BYOC architecture>>.
 
+NOTE: With standard BYOC clusters, Redpanda manages security policies and resources for your VPC or VNet, including subnetworks, IAM roles, and storage buckets/accounts. A Bring Your Own Virtual Private Cloud (BYOVPC) cluster allows you to deploy the Redpanda glossterm:data plane[] into your existing VPC/VNet and take full control of managing the networking lifecycle. Compared to a standard BYOC setup, this option provides more security.
+
 ==== Sign up for BYOC
 
 To start using BYOC, contact https://redpanda.com/try-redpanda?section=enterprise-trial[Redpanda sales^] to request a private offer. You are billed directly or through Google Cloud Marketplace or AWS Marketplace. 
 
 == Serverless vs Dedicated/BYOC
 
-Serverless clusters are a good fit for the following use cases:
+Serverless clusters (Standard or Pro) are a good fit for the following use cases:
 
 * Starter and growing workloads
 * Spiky workloads (that is, development environments, systems that only occasionally get busy, or workloads that come and go)
@@ -66,7 +100,7 @@ Consider Dedicated or BYOC if you need more control over the deployment or if yo
 * Single-zone or multi-zone availability. A multi-zone cluster provides higher resiliency in the event of a failure in one of the zones. 
 * Ability to export metrics to a 3rd-party monitoring system
 * Kafka connectors
-* Higher limits and quotas. See xref:reference:tiers/dedicated-tiers.adoc[Dedicated usage tiers] and xref:reference:tiers/byoc-tiers.adoc[BYOC usage tiers] compared to xref:get-started:cluster-types/serverless.adoc#limits[Serverless limits].
+* Higher limits and quotas. See xref:reference:tiers/dedicated-tiers.adoc[Dedicated usage tiers] and xref:reference:tiers/byoc-tiers.adoc[BYOC usage tiers] compared to xref:get-started:cluster-types/serverless.adoc#serverless-standard-usage-limits[Serverless Standard limits] and xref:get-started:cluster-types/serverless-pro.adoc#serverless-pro-usage-limits[Serverless Pro limits].
 
 == Shared responsibility model
 
@@ -271,7 +305,8 @@ Redpanda Cloud deployments do not support the following functionality available
 NOTE: The `rpk cloud` commands are not supported in Self-Managed deployments.
 
 == Next steps
-* xref:get-started:cluster-types/serverless.adoc[Create a Serverless Cluster]
+* xref:get-started:cluster-types/serverless.adoc[Create a Serverless Standard Cluster]
+* xref:get-started:cluster-types/serverless-pro.adoc[Create a Serverless Pro Cluster]
 * xref:get-started:cluster-types/dedicated/create-dedicated-cloud-cluster-aws.adoc[Create a Dedicated Cloud Cluster]
 * xref:get-started:cluster-types/byoc/index.adoc[Create a BYOC Cluster]