Add explanation of undecided tickets in pricing documentation

openchatai · Sep 15, 2024 · a50afed · a50afed
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diff --git a/docs/dashboard/pricing.mdx b/docs/dashboard/pricing.mdx
@@ -87,6 +87,13 @@ Any conversation not resolved by the AI agent will be automatically handed off t
 
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+## What are undecided tickets?
+
+When a user leaves a chat, phone, or email conversation without confirming whether the AI agent resolved the issue, the ticket is marked as Undecided. We wait for 3 days before using another AI agent to assess whether the issue was resolved. If it was resolved, it will be billed. If not, the ticket is automatically handed off to a human agent, and we will not get paid for it.
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+
 ## Comparison with Other Providers
 
 Our pricing page is available [here](https://open.cx/pricing). You will find a full comparison with other SaaS providers. Here is a quick table that summarizes the differences: