Update open ticket modal to use note instead of body

temba/contacts/models.py

@@ -1005,14 +1005,14 @@ def set_note(self, user, text):
         notes = self.notes.order_by("-id").values_list("id", flat=True)[5:]
         self.notes.filter(id__in=notes).delete()
 
-    def open_ticket(self, user, topic, body: str, assignee=None):
+    def open_ticket(self, user, *, topic, assignee, note: str):
         """
         Opens a new ticket for this contact.
         """
         mod = modifiers.Ticket(
             topic=modifiers.TopicRef(uuid=str(topic.uuid), name=topic.name),
-            body=body or "",
             assignee=modifiers.UserRef(email=assignee.email, name=assignee.name) if assignee else None,
+            note=note,
         )
         self.modify(user, [mod], refresh=False)
         return self.tickets.order_by("id").last()

temba/contacts/tests.py

@@ -1751,10 +1751,12 @@ def test_block_and_stop(self, mr_mocks):
     def test_open_ticket(self, mock_contact_modify):
         mock_contact_modify.return_value = {self.joe.id: {"contact": {}, "events": []}}
 
-        ticket = self.joe.open_ticket(self.admin, self.org.default_ticket_topic, "Looks sus", assignee=self.agent)
+        ticket = self.joe.open_ticket(
+            self.admin, topic=self.org.default_ticket_topic, assignee=self.agent, note="Looks sus"
+        )
 
         self.assertEqual(self.org.default_ticket_topic, ticket.topic)
-        self.assertEqual("Looks sus", ticket.body)
+        self.assertEqual("Looks sus", ticket.events.get(event_type="O").note)
 
     @mock_mailroom
     def test_interrupt(self, mr_mocks):

temba/contacts/views.py

@@ -797,18 +797,18 @@ class OpenTicket(ComponentFormMixin, ModalMixin, OrgObjPermsMixin, SmartUpdateVi
 
         class Form(forms.Form):
             topic = forms.ModelChoiceField(queryset=Topic.objects.none(), label=_("Topic"), required=True)
-            body = forms.CharField(
-                label=_("Body"),
-                widget=InputWidget(attrs={"textarea": True, "placeholder": _("Optional")}),
-                required=False,
-            )
             assignee = forms.ModelChoiceField(
                 queryset=User.objects.none(),
                 label=_("Assignee"),
                 widget=SelectWidget(),
                 required=False,
                 empty_label=_("Unassigned"),
             )
+            note = forms.CharField(
+                label=_("Note"),
+                widget=InputWidget(attrs={"textarea": True, "placeholder": _("Optional")}),
+                required=False,
+            )
 
             def __init__(self, instance, org, **kwargs):
                 super().__init__(**kwargs)
@@ -827,9 +827,9 @@ def get_form_kwargs(self):
         def save(self, obj):
             self.ticket = obj.open_ticket(
                 self.request.user,
-                self.form.cleaned_data["topic"],
-                self.form.cleaned_data.get("body"),
+                topic=self.form.cleaned_data["topic"],
                 assignee=self.form.cleaned_data.get("assignee"),
+                note=self.form.cleaned_data.get("note"),
             )
 
         def get_success_url(self):

temba/mailroom/modifiers.py

@@ -72,8 +72,8 @@ class Groups(Modifier):
 class Ticket(Modifier):
     type: str = field(default="ticket", init=False)
     topic: TopicRef
-    body: str
     assignee: Optional[UserRef]
+    note: Optional[str]
 
 
 @dataclass(frozen=True)

temba/tests/mailroom.py

@@ -528,13 +528,15 @@ def apply_modifiers(org, user, contacts, modifiers: list):
             topic = org.topics.get(uuid=mod.topic.uuid, is_active=True)
             assignee = org.users.get(email=mod.assignee.email, is_active=True) if mod.assignee else None
             for contact in contacts:
-                contact.tickets.create(
+                ticket = contact.tickets.create(
                     org=org,
                     topic=topic,
                     status=Ticket.STATUS_OPEN,
-                    body=mod.body,
                     assignee=assignee,
                 )
+                ticket.events.create(
+                    org=org, contact=contact, event_type=TicketEvent.TYPE_OPENED, note=mod.note, created_by=user
+                )
 
         elif mod.type == "urns":
             assert len(contacts) == 1, "should never be trying to bulk update contact URNs"