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docs: Explain VoWIFI might still not work #257

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8 changes: 8 additions & 0 deletions docs/troubleshooting.en.md
Original file line number Diff line number Diff line change
Expand Up @@ -58,3 +58,11 @@ There is a possibility that your phone was carrier-locked, especially if it was
Although after your Pixel is unlocked, and you can use your SIM from different carrier (especially in countries where Pixels are not officially available), those preloaded apps from the original carrier are still persist and manipulate the system to register some special services like VoLTE, VoWifi and 5G data to the original carrier configurations. This can lead to difficulties in registering these services on your Pixel.

You may need to follow these steps again if you ever perform a factory reset on your phone. It's worth noting that some Android 14 QPR1 Beta users have reported that Pixel IMS is no longer needed. This is however possibly removed in the beta ROM for the sake of platform compability, not because Google decided to open their hands.

## VoWifi doesn't work (in flight mode)

Unfortunately, if your carrier hasn't configured Wi-Fi calling then your device will report that Wi-Fi calling is working however it won't actually work when you test it under flight mode. Contact your carrier to get them to check it out.

## Special calls redirect to emergency numbers on VoLTE

This is a carrier issue. Contact your carrier for help in relation to this problem.
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