osTicket System

Pre-requirements

Download osTicket source from osticket.com

Link: https://osticket.com/download/

Run osTicket

Step 01: Git clone this repository

SSH

git clone [email protected]:hoangbeard/osticket.git
cd osticket

or HTTPS

git clone https://github.com/hoangbeard/osticket.git
cd osticket

Step 02: Copy the previously downloaded osTicket zip file to osticket folder

cp -r /path/to/osTicket.zip .

| Note: Correct path to osticket.zip file before running the command above.

Step 03: Run osTicket installation

make install

Step 04: Access osTicket via browser

Link: http://localhost

Step 05: Follow the installation guide

Setup DB connection, admin account, etc.

| Note: Default parameters (refer to docker-compose.yml file, also refer to .env file for more details)

db host: db db name: osticket db user: osticket db password: osticketpass

Step 06: Finish installation by run the following command to clean up the setup files

make clean-setup

Stop

Stop osTicket container

make stop

Remove container and keep data

make uninstall

Clean up

make clean

If you want to remove osTicket database data, run the following command:

sudo rm -rf osticket_data/