FAQ

Welcome to FAQ list of Ergo Wallet App!

I restored my Yoroi wallet, but app does not show my full balance

You need to derive more addresses. This can be done in the wallet configuration -> addresses. Derive 10 addresses, most probably the balance matches. If not, derive another 10.

I forgot my spending password

If you've forgot your spending password that you've defined when creating or restoring your wallet into the app, you need to restore the wallet from the mnemonic. Go back to the wallets overview screen, hit the + icon on the top right corner and select "Restore wallet". Enter your mnemonic and you can save the wallet with a new password or by using device authentication.

I try to make a payment, but I get a Security error: User changed or deleted their auth credentials.

This can happen when you saved your secrets device encrypted and changed something on the device authentication later, like set a different passcord or added another fingerprint. For security reasons, this invalidates the stored keys and makes them inaccessible. Restore the wallet from mnemonic as described above.

I try to make a payment, but I get a connection error

Android wallet directly connects to an Ergo node to issue your transaction. Because Ergo is a decentralized network, it can happen at any time that the node the wallet uses can't get connected. You can either wait for the situation to change, or you can go to the expert settings and change the node URL. Press the wand icon to detect nodes near to you.

GitHub lists a newer release than the Play Store

You can always sideload the release version published on GitHub and install it over the Play Store version. Most likely the new release is also already available on the Google Play Open Beta channel which you can join from the Play Store app.

Is Terminus Wallet the same as Ergo Wallet App?

Yes, Terminus Wallet is the same wallet. It is released by zenGate Global as App Store listings for crypto wallets need to be done by companies.