FAQ

Frequently Asked Questions (and answers!)

Tool X isn't working? What should I do?

The following is a good checklist to try before submitting an issue to the pipeline team. It is roughly in order of what you should be tried first.

• Check the rest of this FAQ and wiki to see if the answer doesn't already exist.
• Try restarting the application.
• Try rebooting the machine.
• Try using the tool on a different machine.
  • It sounds crazy, but not all the machines are set up exactly the same.
• Try asking your lead, a supervisor, or a producer.
  • The answer may exist, but just isn't written down yet.
• Lastly, if all else fails, submit an issue using the "Issue Submission" tool in Houdini.
  • This tool will be added to Nuke and Maya ASAP.

I don't know Houdini/Nuke/Maya. Will you download the information to my brain Matrix style?

No. Instead of asking silly questions, take time to improve your Google Fu.

The delete/rename asset asset tool asks for a password? What is the password?

• If you don't already know, then you probably aren't supposed to know. Sorry.
  • Ask the GT team or a producer to have the asset deleted/renamed for you.

More FAQs coming soon!