Telecom Customer Churn Churn data for a fictional Telecommunications company that provides phone and internet services to 7,043 customers in California, and includes details about customer demographics, location, services, and current status.
Analysis Performed :
1. Find the percentages of customers in each customer category (churned, stayed, joined)
2. What seem to be the key drivers of customer churn?
3. Identify the causes of customers churning
4. What is the customer profile for a customer that churned, joined, and stayed? Are they different?
5. Is the company losing high value customers?
- Datasets Source : https://www.mavenanalytics.io/data-playground.
- Source: IBM Cognos Analytics.
- License: Public Domain.
This analysis is intended as an assignment for the Google Data Analytics program.