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Waggle - integrated help desk and ticketing system for Drupal 7

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UK-AS-HIVE/waggle

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Waggle

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Waggle is a set of modules to transform Drupal into a powerful ticketing system.

Waggle's architecture provides:

  • E-mail integration
  • Search-driven interfaces
  • Analytics
  • Hashtags
  • Global change tracker
  • Group-guided estimation (TODO)
  • Calendar and timeline (TODO)

API

POST waggle/api/remote-add

Creates a new story in the help tracker.

Required parameters:

username
email
description
ip_address

Optional parameters:

submitted_by (deprecated - use on_behalf_of instead) on_behalf_of - user name of the person the request is for, which will become the author of the story node location phone tags - list of tag names, without hash sign, which should be set on the story. separate tags with semicolon or newlines. associate - list of user names to add to associated users. separate names with semicolon or newlines. role_visibility - role names which should be able to view this story. separate role names with semicolon or newlines. tags - list of tag names, without hash sign, which should be set on the story. separate tags with semicolon or newlines.
associate - list of user names to add to associated users. separate names with semicolon or newlines.
role_visibility - role names which should be able to view this story. separate role names with semicolon or newlines.

Development

The easiest way to get started is using Vagrant.

$ git clone https://github.com/UK-AS-HIVE/waggle/
$ cd waggle/
$ vagrant up
... install ...
$ vagrant ssh
$ cd /var/www/sites/all/modules/waggle

It will take several minutes to download dependencies and install. Then, navigate to http://localhost:8080/ on your host machine. Login using 'admin/admin'.

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Waggle - integrated help desk and ticketing system for Drupal 7

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