[16.0][FIX] helpdesk_ticket_partner_response: Fix mail thread change stage

helpdesk_ticket_partner_response/README.rst

@@ -7,7 +7,7 @@ Helpdesk Ticket Partner Response
    !! This file is generated by oca-gen-addon-readme !!
    !! changes will be overwritten.                   !!
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
-   !! source digest: sha256:ba0afeaf6a51755decd7ebf7af7aaa74ea7961d668a33ea358408f3452caa97b
+   !! source digest: sha256:c5907d9a9d20c4cce131b0414eeb303d5710df2707cf758380e06b8cc71a4e17
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
 .. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
@@ -76,7 +76,7 @@ Contributors
 
 [APSL-Nagarro](https://apsl.tech):
 
-- Antoni Marroig <[email protected]>
+-  Antoni Marroig <[email protected]>
 
 Maintainers
 -----------

helpdesk_ticket_partner_response/__manifest__.py

@@ -3,7 +3,7 @@
 {
     "name": "Helpdesk Ticket Partner Response",
     "summary": "Change ticket stage when partner response",
-    "version": "16.0.1.0.0",
+    "version": "16.0.1.0.1",
     "category": "Helpdesk",
     "website": "https://github.com/OCA/helpdesk",
     "author": "Antoni Marroig, APSL-Nagarro, Odoo Community Association (OCA)",

helpdesk_ticket_partner_response/models/__init__.py

@@ -1,3 +1,4 @@
 # License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
 
 from . import helpdesk_ticket_team
+from . import mail_thread

helpdesk_ticket_partner_response/models/mail_thread.py

@@ -0,0 +1,27 @@
+from odoo import api, models
+
+
+class MailThread(models.AbstractModel):
+    _inherit = "mail.thread"
+
+    @api.model
+    def _message_route_process(self, message, message_dict, routes):
+        self.change_status_ticket_from_portal(routes)
+        return super()._message_route_process(message, message_dict, routes)
+
+    def change_status_ticket_from_portal(self, routes):
+        if routes and routes[0][0] == "helpdesk.ticket":
+            ticket_id = routes[0][1]
+            ticket = self.env["helpdesk.ticket"].sudo().browse(int(ticket_id))
+            partner_id = (
+                self.env["res.users"]
+                .search([("id", "=", routes[0][3])], limit=1)
+                .partner_id.id
+            )
+            if (
+                ticket
+                and partner_id == ticket.partner_id.id
+                and ticket.team_id.autoupdate_ticket_stage
+                and ticket.stage_id in ticket.team_id.autopupdate_src_stage_ids
+            ):
+                ticket.stage_id = ticket.team_id.autopupdate_dest_stage_id.id