[16.0][FIX] helpdesk_mgmt: Fixes to automatic email sending according to stage + Multi-company compatibility + Add empty option to Team and Category fields to portal ticket form #511
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- Set stage_id in the ticket creation from portal so that _track_template() method has the correct behavior. - Set composition_mode=mass_mail so that the email is always sent (for example if the ticket is created from portal). TT45288
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I think we could change the tree views to editable and remove the form views of Channels, Categories, Stages and Tags, what do you think? |
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OK |
victoralmau
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pedrobaeza
reviewed
Oct 4, 2023
…portal ticket form TT45297
Added configuration to SET the Category and Team fields of the portal form as required. TT45297
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pedrobaeza
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Oct 5, 2023
pedrobaeza
reviewed
Oct 5, 2023
pedrobaeza
approved these changes
Oct 5, 2023
chienandalu
approved these changes
Oct 5, 2023
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/ocabot merge minor |
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What a great day to merge this nice PR. Let's do it! |
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Congratulations, your PR was merged at af6779f. Thanks a lot for contributing to OCA. ❤️ |
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FWP from 15.0: #508 + #510 + #509
Changes done:
stage_idin the ticket creation from portal so that_track_template()method has the correct behavior.company_idfield to search and tree view.with_company()to get the correct values.color_pickerwidget to tag view.Please @pedrobaeza and @chienandalu can you review it?
@Tecnativa TT45288