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| ============================== | ||
| Helpdesk Ticket Close Inactive | ||
| ============================== | ||
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| .. | ||
| !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | ||
| !! This file is generated by oca-gen-addon-readme !! | ||
| !! changes will be overwritten. !! | ||
| !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | ||
| !! source digest: sha256:0169667924c83c80a4013176aa43dea0b90f0a0924ae0ca90be4038a69834028 | ||
| !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | ||
| .. |badge1| image:: https://img.shields.io/badge/maturity-Alpha-red.png | ||
| :target: https://odoo-community.org/page/development-status | ||
| :alt: Alpha | ||
| .. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png | ||
| :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html | ||
| :alt: License: AGPL-3 | ||
| .. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github | ||
| :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_close_inactive | ||
| :alt: OCA/helpdesk | ||
| .. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png | ||
| :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_ticket_close_inactive | ||
| :alt: Translate me on Weblate | ||
| .. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png | ||
| :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0 | ||
| :alt: Try me on Runboat | ||
|
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| |badge1| |badge2| |badge3| |badge4| |badge5| | ||
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| Adds an option to configure a cron job that automatically closes | ||
| inactive helpdesk tickets after a specified number of days, set in the | ||
| helpdesk team settings. Sends notification emails to the customer | ||
| (partner) and assigned team members, providing a warning after an | ||
| initial period of inactivity and a final closure notification when the | ||
| maximum inactivity period is reached. | ||
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| .. IMPORTANT:: | ||
| This is an alpha version, the data model and design can change at any time without warning. | ||
| Only for development or testing purpose, do not use in production. | ||
| `More details on development status <https://odoo-community.org/page/development-status>`_ | ||
|
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| **Table of contents** | ||
|
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| .. contents:: | ||
| :local: | ||
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| Configuration | ||
| ============= | ||
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| To configure this module, you need to: | ||
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| - Go to Helpdesk > Settings > Teams. | ||
| - Select a team. | ||
| - Enable 'Automatic closure of inactive tickets' option. | ||
| - Set number of days to be reached before send a warning notification to | ||
| the partner. | ||
| - Set warning email template or use the one provided by default. | ||
| - Set number of days to be reached before closing ticket. | ||
| - Set closing email template or use the one provided by default. | ||
| - Set stages to be filtered on the domain to execute action. | ||
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| Bug Tracker | ||
| =========== | ||
|
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| Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_. | ||
| In case of trouble, please check there if your issue has already been reported. | ||
| If you spotted it first, help us to smash it by providing a detailed and welcomed | ||
| `feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_ticket_close_inactive%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_. | ||
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| Do not contact contributors directly about support or help with technical issues. | ||
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| Credits | ||
| ======= | ||
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| Authors | ||
| ------- | ||
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| * APSL-Nagarro | ||
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| Contributors | ||
| ------------ | ||
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| - ``APSL-Nagarro <https://apsl.tech>``\ \_: | ||
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| - Miquel Alzanillas [email protected] | ||
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| Maintainers | ||
| ----------- | ||
|
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| This module is maintained by the OCA. | ||
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| .. image:: https://odoo-community.org/logo.png | ||
| :alt: Odoo Community Association | ||
| :target: https://odoo-community.org | ||
|
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| OCA, or the Odoo Community Association, is a nonprofit organization whose | ||
| mission is to support the collaborative development of Odoo features and | ||
| promote its widespread use. | ||
|
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| .. |maintainer-miquelalzanillas| image:: https://github.com/miquelalzanillas.png?size=40px | ||
| :target: https://github.com/miquelalzanillas | ||
| :alt: miquelalzanillas | ||
|
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| Current `maintainer <https://odoo-community.org/page/maintainer-role>`__: | ||
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| |maintainer-miquelalzanillas| | ||
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| This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_close_inactive>`_ project on GitHub. | ||
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| You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute. |
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| # License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl). | ||
|
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| from . import models |
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| # Copyright <YEAR(S)> <AUTHOR(S)> | ||
| # License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl). | ||
| { | ||
| "name": "Helpdesk Ticket Close Inactive", | ||
| "version": "16.0.1.0.0", | ||
| "development_status": "Alpha", | ||
| "category": "Helpdesk", | ||
| "website": "https://github.com/OCA/helpdesk", | ||
| "author": "APSL-Nagarro, Odoo Community Association (OCA)", | ||
| "maintainers": ["miquelalzanillas"], | ||
| "license": "AGPL-3", | ||
| "application": False, | ||
| "installable": True, | ||
| "depends": [ | ||
| "helpdesk_mgmt", | ||
| ], | ||
| "data": [ | ||
| "views/helpdesk_ticket_team.xml", | ||
| "data/helpdesk_data.xml", | ||
| ], | ||
| } |
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| <?xml version="1.0" encoding="utf-8" ?> | ||
| <odoo noupdate="1"> | ||
| <record id="ir_cron_close_inactive_tickets" model="ir.cron"> | ||
| <field name="name">Close Inactive Tickets</field> | ||
| <field name="active" eval="True" /> | ||
| <field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket_team" /> | ||
| <field name="state">code</field> | ||
| <field name="code"> | ||
| model.close_team_inactive_tickets() | ||
| </field> | ||
| <field name="user_id" ref="base.user_root" /> | ||
| <field name="interval_number">1</field> | ||
| <field name="interval_type">days</field> | ||
| <field name="numbercall">-1</field> | ||
| <field | ||
| name="nextcall" | ||
| eval="(DateTime.now() + timedelta(minutes=1)).strftime('%Y-%m-%d %H:%M:%S')" | ||
| /> | ||
| <field name="doall">0</field> | ||
| </record> | ||
| <record id="warning_inactive_ticket_template" model="mail.template"> | ||
| <field name="name">Helpdesk Inactivity Warning Ticket Notification Email</field> | ||
| <field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" /> | ||
| <field name="email_from">{{object.company_id.partner_id.email}}</field> | ||
| <field | ||
| name="email_cc" | ||
| >{{not object.partner_id and object.partner_email or ''}},</field> | ||
| <field name="subject">The ticket {{object.number}} will be closed.</field> | ||
| <field name="partner_to">{{object.partner_id.id}}</field> | ||
| <field name="auto_delete" eval="False" /> | ||
| <field name="lang">{{object.partner_id.lang}}</field> | ||
| <field name="body_html" type="html"> | ||
| <table | ||
| border="0" | ||
| width="100%" | ||
| cellpadding="0" | ||
| bgcolor="#ededed" | ||
| style="padding: 20px; background-color: #ededed; border-collapse:separate;" | ||
| > | ||
| <tbody> | ||
| <!-- HEADER --> | ||
| <tr> | ||
| <td align="center" style="min-width: 590px;"> | ||
| <table | ||
| width="590" | ||
| border="0" | ||
| cellpadding="0" | ||
| bgcolor="#875A7B" | ||
| style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;" | ||
| > | ||
| <tr> | ||
| <td valign="middle" align="right"> | ||
| <img | ||
| t-att-src="'/logo.png?company=%s' % object.company_id.id" | ||
| style="padding: 0px; margin: 0px; height: auto; width: 80px;" | ||
| t-att-alt="'%s' % object.company_id.name" | ||
| /> | ||
| </td> | ||
| </tr> | ||
| </table> | ||
| </td> | ||
| </tr> | ||
| <!-- CONTENT --> | ||
| <tr> | ||
| <td align="center" style="min-width: 590px;"> | ||
| <table | ||
| width="590" | ||
| border="0" | ||
| cellpadding="0" | ||
| bgcolor="#ffffff" | ||
| style="min-width: 590px; background-color: rgb(255, 255, 255); padding: 20px; border-collapse:separate;" | ||
| > | ||
| <tbody> | ||
| <td | ||
| valign="top" | ||
| style="font-family:Arial,Helvetica,sans-serif; color: #555; font-size: 14px;" | ||
| > | ||
| <p>Ticket with subject "<t | ||
| t-out="object.display_name" | ||
| />" will be closed in <t | ||
| t-out="ctx.get('remaining_days')" | ||
| /> days if it is not updated .</p> | ||
| </td> | ||
| </tbody> | ||
| </table> | ||
| </td> | ||
| </tr> | ||
| <!-- FOOTER --> | ||
| <tr> | ||
| <td align="center" style="min-width: 590px;"> | ||
| <table | ||
| width="590" | ||
| border="0" | ||
| cellpadding="0" | ||
| bgcolor="#875A7B" | ||
| style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;" | ||
| > | ||
| <tr> | ||
| <td | ||
| valign="middle" | ||
| align="left" | ||
| style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;" | ||
| > | ||
| <t t-out="object.company_id.phone" /> | ||
| </td> | ||
| <td | ||
| valign="middle" | ||
| align="left" | ||
| style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;" | ||
| > | ||
| <t t-out="object.company_id.email" /> | ||
| </td> | ||
| <td | ||
| valign="middle" | ||
| align="left" | ||
| style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;" | ||
| > | ||
| <t t-out="object.company_id.website" /> | ||
| </td> | ||
| </tr> | ||
| </table> | ||
| </td> | ||
| </tr> | ||
| </tbody> | ||
| </table> | ||
| </field> | ||
| </record> | ||
| </odoo> |
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