[17.0][MIG] Helpdesk management SLA module

helpdesk_mgmt_sla/README.rst

@@ -0,0 +1,101 @@
+===================
+Helpdesk Ticket SLA
+===================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:116a87d45869f7b5ab9828c9e900cc42006af21ca37b381f0194bfeee58ac20f
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/14.0/helpdesk_mgmt_sla
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-14-0/helpdesk-14-0-helpdesk_mgmt_sla
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=14.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+This module adds SLA funcionality in Helpdesk module.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+To configure this module, you need to:
+
+#. Allow SLA for a Helpdesk's Team
+#. Set a resource calendar
+
+Allow SLA
+~~~~~~~~~~~~~~~
+
+#. Go to Helpdesk > Configuration > SLA.
+#. Edit or create a new SLA.
+#. Check Allow SLA option to allow SLA for that team.
+#. Select a days or hours for that SLA.
+
+Usage
+=====
+
+#. Go to *Helpdesk* or *Helpdesk > Dashboard* to see the tickets dashboard.
+#. In the Kanban view, you can see datetime in two colors: Green and Red. If is green, SLA is ok, if is red, SLA is wrong.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_sla%0Aversion:%2014.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+~~~~~~~
+
+* GARCO Consulting
+
+Contributors
+~~~~~~~~~~~~
+
+* `GARCO Consulting <https://www.garcoconsulting.es>`_:
+
+  * Héctor Garrido
+  * Bojan Anchev <[email protected]>
+
+Maintainers
+~~~~~~~~~~~
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/14.0/helpdesk_mgmt_sla>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_mgmt_sla/__init__.py

@@ -0,0 +1 @@
+from . import models

helpdesk_mgmt_sla/__manifest__.py

@@ -0,0 +1,20 @@
+#    Copyright (C) 2020 GARCO Consulting <www.garcoconsulting.es>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+{
+    "name": "Helpdesk Ticket SLA",
+    "summary": "Add SLA to the tickets for Helpdesk Management.",
+    "author": "GARCO Consulting, Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/helpdesk",
+    "license": "AGPL-3",
+    "category": "After-Sales",
+    "version": "17.0.1.0.0",
+    "depends": ["base", "helpdesk_mgmt", "resource"],
+    "data": [
+        "data/helpdesk_sla_cron.xml",
+        "security/ir.model.access.csv",
+        "views/helpdesk_sla_views.xml",
+        "views/helpdesk_ticket_views.xml",
+        "views/helpdesk_ticket_team_views.xml",
+    ],
+    "demo": ["demo/helpdesk_mgmt_sla_demo.xml"],
+}

helpdesk_mgmt_sla/data/helpdesk_sla_cron.xml

@@ -0,0 +1,14 @@
+<?xml version="1.0" encoding='UTF-8' ?>
+<odoo noupdate="1">
+    <record model="ir.cron" id="contract_cron_alert">
+        <field name="name">Generate Helpdesk SLA alerts from cron</field>
+        <field name="model_id" ref="model_helpdesk_sla" />
+        <field name="state">code</field>
+        <field name="code">model.check_sla()</field>
+        <field name="user_id" ref="base.user_root" />
+        <field name="interval_number">5</field>
+        <field name="interval_type">minutes</field>
+        <field name="numbercall">-1</field>
+        <field eval="False" name="doall" />
+    </record>
+</odoo>

helpdesk_mgmt_sla/demo/helpdesk_mgmt_sla_demo.xml

@@ -0,0 +1,14 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo noupdate="0">
+        <record id="helpdesk_mgmt.helpdesk_team_2" model="helpdesk.ticket.team">
+            <field name="use_sla" eval="True" />
+        </record>
+        <record id="sla_1" model="helpdesk.sla">
+            <field name="name">General SLA</field>
+            <field
+            name="team_ids"
+            eval="[(6,0,[ref('helpdesk_mgmt.helpdesk_team_2')])]"
+        />
+            <field name="hours">2</field>
+        </record>
+</odoo>