Features with Ross's fixes (NHSDigital#51)

* Removed 'Finding recipients with access or language needs' and merged that content into the other two related pages. Removed any links to this page. * Removed link to unpublished page. * Changed all instances of the email address for the onboarding team. Amended order of pages on left nav menu in 'using NHS Notify'. Unpublished 'Finding recipients with access and language needs' and removed all links to it. --------- Co-authored-by: Ross Buggins <[email protected]>
NHSDigital · Aug 14, 2024 · 0d2bf72 · 0d2bf72
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diff --git a/.tool-versions b/.tool-versions
@@ -1,9 +1,10 @@
 # This file is for you! Please, updated to the versions agreed by your team.
 
-terraform 1.7.0
-pre-commit 3.6.0
-nodejs 18.18.2
 gitleaks 8.18.4
+nodejs 18.18.2
+pre-commit 3.6.0
+terraform 1.7.0
+vale 3.6.0
 # ==============================================================================
 # The section below is reserved for Docker image versions.
 

diff --git a/docs/pages/features/emails.md b/docs/pages/features/emails.md
@@ -10,7 +10,7 @@ permalink: /features/emails
 section: Message channels
 ---
 
-Use NHS Notify to bulk send free unlimited emails to patients and members of the public.
+Use NHS Notify to send free unlimited emails to patients and members of the public, in bulk and individually.
 
 {% include components/image.html
     src="nhs-notify-email-example.svg"

diff --git a/docs/pages/features/features.md b/docs/pages/features/features.md
@@ -16,7 +16,7 @@ Use NHS Notify to send:
 - [text messages (SMS)]({% link pages/features/text-messages.md %})
 - [letters]({% link pages/features/letters.md %})
 
-## Send messages in bulk to different audiences
+## Send messages to different audiences in bulk and individually
 
 You only need a person’s NHS number to send them messages. Choose who you want to message by providing NHS numbers.
 
@@ -47,13 +47,12 @@ You can set up routing plans to:
 
 ## Prevent sending people unnecessary messages
 
-NHS Notify uses the Personal Demographics Service to automatically prevent you from messaging [recipients you cannot message]({% link pages/using-nhs-notify/recipients-you-cannot-message.md %}).
+NHS Notify uses the [Personal Demographics Service](https://digital.nhs.uk/services/personal-demographics-service) to automatically prevent you from messaging [recipients you cannot message]({% link pages/using-nhs-notify/recipients-you-cannot-message.md %}).
 
 ## Reach audiences with additional needs
 
 You can use NHS Notify to:
 
-- [find recipients with access or language needs]({% link pages/using-nhs-notify/find-recipients-with-access-or-language-needs.md %})
 - [send letters in other languages]({% link pages/using-nhs-notify/letters-in-other-languages.md %})
 - [send letters in accessible formats]({% link pages/using-nhs-notify/accessible-formats.md %})
 

diff --git a/docs/pages/features/letters.md b/docs/pages/features/letters.md
@@ -10,7 +10,7 @@ permalink: /features/letters
 section: Message channels
 ---
 
-You can use NHS Notify to print and bulk send letters to patients and members of the public with addresses in the UK.
+You can use NHS Notify to print and send letters to patients and members of the public with addresses in the UK. You can do this in bulk and individually.
 
 {% include components/image.html
     src="nhs-notify-letter-two-sides-example.svg"
@@ -22,8 +22,8 @@ You can use NHS Notify to print and bulk send letters to patients and members of
 
 This page will tell you:
 
-- our letter specification
-- what envelopes we use
+- [our letter specification](#letter-specification)<!-- markdownlint-disable-line -->
+- [what envelopes we use](#envelopes)
 
 You might want to understand more about:
 
@@ -42,9 +42,3 @@ The page size and layout is A4 portrait (210 x 297mm).
 ## Envelopes
 
 NHS Notify uses C5 size envelopes with an address window. This means the A4 letter is folded in half with the recipient's address displayed in the address window.
-
-{% include components/image.html
-    src="nhs-notify-envelope-example.svg"
-    alt="An image showing a C5 brown paper envelope with an address window."
-    caption="A C5 brown paper envelope used by NHS Notify."
-%}
diff --git a/docs/pages/features/nhs-app-messages.md b/docs/pages/features/nhs-app-messages.md
@@ -10,7 +10,7 @@ permalink: /features/nhs-app-messages
 section: Message channels
 ---
 
-Send free unlimited messages to patients and members of the public who have the NHS App.
+Send free messages of up to 1,000 characters to patients and members of the public who have the NHS App.
 
 {% include components/image.html
     src="nhs-notify-nhs-app-example-2.svg"
@@ -20,7 +20,9 @@ Send free unlimited messages to patients and members of the public who have the
 
 ## What you need to know
 
-This page will tell you about push notifications from the NHS App.
+Recipients can receive NHS App messages in their NHS App inbox.
+
+[Push notifications](#push-notifications) are generated when recipients have an unopened message in their NHS App inbox.
 
 You might also want to understand more about:
 

diff --git a/docs/pages/features/text-messages.md b/docs/pages/features/text-messages.md
@@ -10,7 +10,7 @@ permalink: /features/text-messages-sms
 section: Message channels
 ---
 
-Use NHS Notify to bulk send text messages such as invitations, alerts, notifications or reminders to your audiences.
+Use NHS Notify to send text messages such as invitations, alerts, notifications or reminders to your audiences. You can do this in bulk and individually.
 
 {% include components/image.html
     src="nhs-notify-iphone-android-sms-example.svg"

diff --git a/docs/pages/get-started/get-started.md b/docs/pages/get-started/get-started.md
@@ -22,6 +22,6 @@ You might want to learn more about:
 
 ## 2. Get in touch to register your interest
 
-If you think NHS Notify is right for your organisation or service, you can get in touch with our engagement team via <onboarding-email@nhs.net>.
+If you think NHS Notify is right for your organisation or service, you can get in touch with our engagement team via <england.nhsnotify@nhs.net>.
 
 We'll contact you within 10 working days to find out more about what your service needs.
diff --git a/docs/pages/support/support.md b/docs/pages/support/support.md
@@ -27,4 +27,4 @@ If you work in NHS England and want to start using NHS Notify, find out how to [
 
 ## I have questions about NHS Notify
 
-If you work in an NHS England team that’s not currently using NHS Notify and you have further questions, email our engagement team via <onboarding-email@nhs.net>.
+If you work in an NHS England team that’s not currently using NHS Notify and you have further questions, email our engagement team via <england.nhsnotify@nhs.net>.
diff --git a/docs/pages/using-nhs-notify/accessible-formats.md b/docs/pages/using-nhs-notify/accessible-formats.md
@@ -61,11 +61,13 @@ Provide recipients' NHS numbers as separate data files for each type of accessib
 
 ### 4. We'll check for recipients with access needs
 
+NHS Notify checks for recipients who need letters in accessible formats using the [Personal Demographics Service (PDS)](https://digital.nhs.uk/services/personal-demographics-service).
+
 It’s your responsibility to message recipients based on their access needs.
 
-NHS Notify can check who needs accessible formats, but we’ll only send them an accessible format if:
+We’ll only send the accessible format if:
 
-- you've created an accessible template that matches
+- you’ve created an accessible template that matches
 - PDS confirms they have access needs
 
-We’ll send the standard letter if you've not given us the accessible template, even if PDS says there are recipients with access needs.
+We’ll send the standard letter if you’ve not given us the accessible template, even if PDS says there are recipients with access needs.
diff --git a/docs/pages/using-nhs-notify/find-recipients-with-access-or-language-needs.md b/docs/pages/using-nhs-notify/find-recipients-with-access-or-language-needs.md
@@ -7,7 +7,9 @@ title: Finding recipients with access or language needs
 parent: Using NHS Notify
 nav_order: 5
 permalink: /using-nhs-notify/find-recipients-with-access-or-language-needs
-section: Sending a message
+section: Writing a message
+published: false
+
 ---
 
 NHS Notify identifies people who need messages in accessible formats or other languages (sometimes called preferences).

diff --git a/docs/pages/using-nhs-notify/letters-in-other-languages.md b/docs/pages/using-nhs-notify/letters-in-other-languages.md
@@ -73,11 +73,15 @@ Aim to keep your message content to 2 double-sided sheets to save costs. This wi
 
 ### We'll check for recipients who need letters in other languages
 
+NHS Notify checks for recipients who need letters in other languages using the [Personal Demographics Service (PDS)](https://digital.nhs.uk/services/personal-demographics-service).
+
+You need to decide whether to message recipients based on their access or language needs.
+
 You can decide whether to message recipients based on their language preferences.
 
-NHS Notify checks who needs letters in other languages, but we’ll only send them these if:
+We’ll only send the letter in the other language if:
 
-- you've created a template in another language that matches
+- you’ve created a template in the other language that matches
 - PDS confirms they need messages in this language
 
-We’ll send the letter in English if you've not given us the translation, even if PDS says recipients need messages in other languages.
+We’ll send the letter in English if you’ve not given us the translation, even if PDS says recipients need messages in other languages.
diff --git a/docs/pages/using-nhs-notify/mesh.md b/docs/pages/using-nhs-notify/mesh.md
@@ -17,4 +17,4 @@ You should only use MESH to send messages if your organisation or service does n
 - have a developer
 - need the features offered by our API
 
-Check if MESH is right for you by contacting our engagement team at <onboarding-email@nhs.net>.
+Check if MESH is right for you by contacting our engagement team at <england.nhsnotify@nhs.net>.
diff --git a/docs/pages/using-nhs-notify/personalisation.md b/docs/pages/using-nhs-notify/personalisation.md
@@ -18,4 +18,4 @@ To personalise a message, use double brackets to add a placeholder to your conte
     text='<code>Hello ((firstName)), your NHS Number is ((nhsNumber))'
 %}
 
-NHS Notify uses the Personal Demographics Service to find and populate certain personalisation fields.
+NHS Notify uses the [Personal Demographics Service (PDS)](https://digital.nhs.uk/services/personal-demographics-service) to find and populate certain personalisation fields.
diff --git a/docs/pages/using-nhs-notify/using-nhs-notify.md b/docs/pages/using-nhs-notify/using-nhs-notify.md
@@ -18,15 +18,14 @@ This guidance is to help teams understand how to use NHS Notify.
 
 ## Writing a message
 
+- [Accessible formats]({% link pages/using-nhs-notify/accessible-formats.md %})
+- [Letters in other languages]({% link pages/using-nhs-notify/letters-in-other-languages.md %})
 - [Personalisation]({% link pages/using-nhs-notify/personalisation.md %})
-- [Tell recipients who your messages are from]({% link pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md %})
 
 ## Sending a message
 
+- [Tell recipients who your messages are from]({% link pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md %})
 - [Delivery times]({% link pages/using-nhs-notify/delivery-times.md %})
 - [Providing NHS Numbers]({% link pages/using-nhs-notify/providing-nhs-numbers.md %})
 - [Routing plans]({% link pages/using-nhs-notify/routing-plans.md %})
-- [Accessible formats]({% link pages/using-nhs-notify/accessible-formats.md %})
-- [Letters in other languages]({% link pages/using-nhs-notify/letters-in-other-languages.md %})
-- [Find recipients with access or language needs]({% link pages/using-nhs-notify/find-recipients-with-access-or-language-needs.md %})
 - [Recipients you cannot message]({% link pages/using-nhs-notify/recipients-you-cannot-message.md %})
Original file line number	Diff line number	Diff line change
Expand Up		@@ -27,4 +27,4 @@ If you work in NHS England and want to start using NHS Notify, find out how to [

		## I have questions about NHS Notify

		If you work in an NHS England team that’s not currently using NHS Notify and you have further questions, email our engagement team via <onboarding-email@nhs.net>.
		If you work in an NHS England team that’s not currently using NHS Notify and you have further questions, email our engagement team via <england.nhsnotify@nhs.net>.