AMIQueueMonitor

Simple Queue Monitor for Asterisk using AsterNET framework

Features

• Displays queues statistics: current, abandoned, completed calls
• Displays current call in queue details: number, name, queue, position in queue, wait time
• Logs queue events to application console: caller joined, caller connected to agent, call abandoned, call completed
• Logs agents events to application console: agent logon, agent logoff

Configurable settings

• Queue filtering
• Auto poll on startup
• Poll interval
• Always on top
• Pop up on new incoming call in queue
• Highlight queue if there are active calls in it
• Configurable UI settings (sizes, position, fonts, colors)

Prerequisites

• .Net Framework 4.6.1 on client PC
• Asterisk AMI interface enabled and manager.conf configured on Asterisk

[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
[ReadonlyAMIUser]
secret = MySecretPassword
read = all
write = 

Installation and configuration

• Download AMIQueueMonitor_Release.zip and unpack it
• Open AMI Queue Monitor.exe.config in text editor
• Change <!--Server settings--> and <!--Queues settings--> accordingly to match your Asterisk AMI configuration and your queue settings.
• Note: Queues configuration is provided in format: "Queue 1:Description for Queue 1,Queue 2:Description for Queue 2,etc...", see below

    <!--Server settings-->
    <add key="Server" value="192.168.0.254"/>
    <add key="ServerPort" value="5038"/>
    <add key="Username" value="ReadonlyAMIUser"/>
    <add key="Password" value="MySecretPassword"/>
    <!--Queues settings-->
    <add key="Queues" value="2880:Sales,2881:Marketing,2882:Helpdesk"/>

• Run AMI Queue Monitor.exe

Application behavior configuration

    <add key="PollInterval" value="1000"/>
    <add key="AlwaysOnTop" value="true"/>
    <add key="PopupOnNewCall" value="true"/>
    <add key="StartAutoPollOnStartup" value="true"/>
    <add key="HightlightRowIfQueueNotEmpty" value="true"/>
    <add key="DateTimeFormat" value="H:mm:ss"/>

UI configuration

If you want to change look-and-feel of the application you can configure following settings:

    <!--Style settings-->
    <add key="WindowTitle" value="AMI Queue Monitor"/>
    <add key="ConsoleFont" value="Consolas, 8pt"/>
    <add key="TableHeadersFont" value="Consolas, 8pt, style=Bold"/>
    <add key="TableRowsFont" value="Consolas, 8pt"/>
    <add key="TableRowsFont" value="Consolas, 8pt"/>
    <add key="StateIndicatorsFont" value="Consolas, 8pt"/>
    <add key="TableHeadersHeight" value="22"/>
    <add key="FormOrigin" value="20,20"/>
    <add key="FormSize" value="640,640"/>
    <add key="ConsoleSplitterRatio" value="0.6"/>
    <add key="QueuesSplitterRatio" value="0.28"/>
    <add key="TableHeadersColor" value="#B0C4DE"/>
    <add key="TableGridsColor" value="#B0C4DE"/>
    <add key="ConsoleAreaColor" value="#B0C4DE"/>
    <add key="QueuesAreaColor" value="#F0FFFF"/>
    <add key="TableHeadersTextColor" value="#000000"/>
    <add key="TableRowsTextColor" value="#000000"/>
    <add key="ConsoleInfoTextColor" value="#333333"/>
    <add key="ConsoleErrorTextColor" value="#D20020"/>
    <add key="HighlightRowColor" value="#FF8C00"/>