The OTRS Prometheus Exporter has been created to facilitate monitoring of certain aspects of the applications' functionality, as well as some usage statistics.
- systemd - Integration
- Monitor if otrs-webserver & otrs-daemon systemd services are up and running and fully functional
- Run this exporter via systemd
- Monitor if e-mail fetching is working as intended
- based on log-file
- Export ticket / queue statistics from MySQL DB -> potentially replacing Telegraf / InfluxDB completely