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can't open wallet nano s through synq. on LINUX. it gets stuck on "navigate to Vechain app , step 3 but does not go to step 4 ; getting account info. On Windows it does show it. Anybody know how I could fix this please? ANYBODY CAN HELP OR WHY DOES THIS THREAD EXIST??? #525

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koekoeloekoe opened this issue Apr 24, 2022 · 1 comment
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can't open wallet nano s through synq. on LINUX. it gets stuck on "navigate to Vechain app , step 3 but does not go to step 4 ; getting account info. On Windows it does show it. Anybody know how I could fix this please? ANYBODY CAN HELP OR WHY DOES THIS THREAD EXIST??? #525

koekoeloekoe opened this issue Apr 24, 2022 · 1 comment

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@koekoeloekoe
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Desktop OS :
Win10/MacOS 10.14.2/.....

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@koekoeloekoe koekoeloekoe changed the title can't open wallet nano s through synq. it keeps stuck at step 3. anybody know whaty to do? can't open wallet nano s through synq. on LINUX. it gets stuck on "navigate to Vechain app , step 3 but soes not go to step 4 ; getting account info. On Windows it does show it. Anybody know how I could fix this please? Apr 30, 2022
@koekoeloekoe koekoeloekoe changed the title can't open wallet nano s through synq. on LINUX. it gets stuck on "navigate to Vechain app , step 3 but soes not go to step 4 ; getting account info. On Windows it does show it. Anybody know how I could fix this please? can't open wallet nano s through synq. on LINUX. it gets stuck on "navigate to Vechain app , step 3 but does not go to step 4 ; getting account info. On Windows it does show it. Anybody know how I could fix this please? Apr 30, 2022
@koekoeloekoe koekoeloekoe changed the title can't open wallet nano s through synq. on LINUX. it gets stuck on "navigate to Vechain app , step 3 but does not go to step 4 ; getting account info. On Windows it does show it. Anybody know how I could fix this please? can't open wallet nano s through synq. on LINUX. it gets stuck on "navigate to Vechain app , step 3 but does not go to step 4 ; getting account info. On Windows it does show it. Anybody know how I could fix this please? ANYBODY CAN HELP OR WHY DOES THIS THREAD EXIST??? May 8, 2022
@XJWX89
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XJWX89 commented Jun 20, 2022

hi @koekoeloekoe , please re-import your ledger device again. the reason step 3 doesn't go through is that the address on your ledger device and the address in Sync are mismatched

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@XJWX89 @koekoeloekoe