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Can not invoice order. Total amount not matching. #92

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Munktells opened this issue Dec 3, 2024 · 3 comments
Open

Can not invoice order. Total amount not matching. #92

Munktells opened this issue Dec 3, 2024 · 3 comments

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@Munktells
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Munktells commented Dec 3, 2024

For some reasons, we can't invoice and capture some orders.

We have had these problems for years now, through many Svea versions, PHP-
versions and Magento versions etc...

Magento Backend (note the amount)

Skärmbild 2024-12-03 143858

Settings in Svea

Skärmbild 2024-12-03 143955

Order total exactly the same in both Svea payment Admin and Magento Backend (note the amount)

Skärmbild 2024-12-03 144121

@Munktells Munktells changed the title Can not invoice order #309772: Total amount not matching. Can not invoice order. Total amount not matching. Dec 4, 2024
@nwtben
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nwtben commented Dec 5, 2024

@Munktells Can you contact support and give more info? [email protected]

@Munktells
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@Munktells Can you contact support and give more info? [email protected]

I have done so earlier, but they couldn't come up with anything, other than activate "allow decimal difference" in admin, but that doesn't do the trick. This is annoying as it breaks the order-flow, when we have to capture and invoice them from Svea instead from the admin.

@adamnwt
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adamnwt commented Jan 8, 2025

You need to provide more information and contact [email protected] @Munktells
There should be error files created once you´re not able to capture giving us more information to why the issue appear.

Likely some module is being used which has not been properly integrated with the checkout is being used.

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