diff --git a/lite/07-support.md b/lite/07-support.md deleted file mode 100644 index f71f7fc..0000000 --- a/lite/07-support.md +++ /dev/null @@ -1,46 +0,0 @@ ---- -layout: default -title: Support -parent: Structurizr Lite -nav_order: 6 -permalink: /lite/support ---- - -# Support - -## Non-priority support (free) - -Free non-priority support in public is available via the following channels only: - -- [GitHub issues](https://github.com/structurizr/lite/issues) -- [GitHub discussions](https://github.com/structurizr/lite/discussions) -- [Slack](https://join.slack.com/t/structurizr/shared_invite/enQtMzkyMjY1NzMwNTkzLTcyOGI1MTZmNDQwMDQ5YmZlMThiYmU1ZTM2ZWZiMzYwMjVhNmM0OWIwNjFlZTM1YmY3YzU0ZDY2MTA1YTk5Mjg) (please do not raise issues on here, as they will likely be missed) - -Requests for free support via e-mail will be ignored. - -## Priority support (paid) - -Priority support packages are available to diagnose and resolve issues in a timely manner, in a 3rd line support capacity. -This __excludes__: - -- 1st and 2nd line support. -- Performing installation of the software. -- Backing up or restoring the software and/or data on your infrastructure. -- Keying, importing, converting, or manipulation of your data. -- Training on the operation and use of the software. -- Any changes made to the software by yourselves or a third party (i.e. you are running a fork of the software). -- Assistance and guidance related to diagramming/documenting your own software (see [Visualising software architecture with the C4 model](https://simonbrown.je/#workshop3) for a 1-day workshop to learn about the C4 model). - -Support hours are Monday-Friday, 09:00-17:00 UK time, with the target response time varying based upon the support package. -Support can be done via a combination of GitHub issues, e-mail, and Slack. -We do not provide any support via telephone or video conference. - -2024 pricing is as follows: - -| Target response time | Price per user, per year | -|----------------------|--------------------------| -| 1 working day | £2,000 GBP | -| 3 working days | £1,000 GBP | -| 5 working days | £500 GBP | - -Prices are per user per year, covering Structurizr Lite and the Structurizr DSL. \ No newline at end of file diff --git a/onpremises/08-data-storage.md b/onpremises/08-data-storage.md index 98442b4..f904003 100644 --- a/onpremises/08-data-storage.md +++ b/onpremises/08-data-storage.md @@ -43,10 +43,8 @@ You will need to enable bucket versioning if you'd like to use the [workspace ve ## Azure Blob Storage -This option doesn't yet support diagram reviews, only supports authentication via an access key, -and is __only available if you build the on-premises installation from source__ - see -[Building from source](https://github.com/structurizr/onpremises?tab=readme-ov-file#building-from-source) for instructions. - +This option is a work in progress. +It doesn't support workspace branches or diagram reviews, and only supports authentication via an access key. The basic steps to configure Azure Blob Storage are: - Create a container under your Azure storage account. diff --git a/onpremises/80-faq.md b/onpremises/80-faq.md index 413f2a2..cf2fd2b 100644 --- a/onpremises/80-faq.md +++ b/onpremises/80-faq.md @@ -52,8 +52,4 @@ plans to change this. ## Can you complete our risk/security questionnaire? No, this is a time consuming exercise and we are already providing the software for free. -The code is [freely available and open source](https://github.com/structurizr/onpremises) allowing you to perform your own review. - -## Is priority support available? - -Yes, see [Support](/onpremises/support) for details. \ No newline at end of file +The code is [freely available and open source](https://github.com/structurizr/onpremises) allowing you to perform your own review. \ No newline at end of file diff --git a/onpremises/90-support.md b/onpremises/90-support.md deleted file mode 100644 index 566024e..0000000 --- a/onpremises/90-support.md +++ /dev/null @@ -1,48 +0,0 @@ ---- -layout: default -title: Support -parent: Structurizr on-premises -nav_order: 90 -permalink: /onpremises/support ---- - -# Support - -## Non-priority support (free) - -Free non-priority support in public is available via the following channels only: - -- [GitHub issues](https://github.com/structurizr/onpremises/issues) -- [GitHub discussions](https://github.com/structurizr/onpremises/discussions) -- [Slack](https://join.slack.com/t/structurizr/shared_invite/enQtMzkyMjY1NzMwNTkzLTcyOGI1MTZmNDQwMDQ5YmZlMThiYmU1ZTM2ZWZiMzYwMjVhNmM0OWIwNjFlZTM1YmY3YzU0ZDY2MTA1YTk5Mjg) (please do not raise issues on here, as they will likely be missed) - -Requests for free support via e-mail will be ignored. - -## Priority support (paid) - -Priority support packages are available to diagnose and resolve issues in a timely manner, in a 3rd line support capacity. -This __excludes__: - -- 1st and 2nd line support. -- Performing installation of the software. -- Configuration/integration with your identity provider or data storage. -- Backing up or restoring the software and/or data on your infrastructure. -- Keying, importing, converting, or manipulation of your data. -- Training on the operation and use of the software. -- Any changes made to the software by yourselves or a third party (i.e. you are running a fork of the software). -- Assistance and guidance related to diagramming/documenting your own software (see [Visualising software architecture with the C4 model](https://simonbrown.je/#workshop3) for a 1-day workshop to learn about the C4 model). - -Support hours are Monday-Friday, 09:00-17:00 UK time, with the target response time varying based upon the support package. -Support can be done via a combination of GitHub issues, e-mail, and Slack. -We do not provide any support via telephone or video conference. - -2024 pricing is as follows: - -| Target response time | Price per year | -|----------------------|----------------| -| 1 working day | £50,000 GBP | -| 3 working days | £25,000 GBP | -| 5 working days | £10,000 GBP | - -Prices are per year, and cover a single on-premises installation -(plus the [Structurizr for Java library, Structurizr DSL](https://github.com/structurizr/java) and [Structurizr CLI](https://github.com/structurizr/cli)). \ No newline at end of file diff --git a/products.md b/products.md index e39b731..5f4b3c7 100644 --- a/products.md +++ b/products.md @@ -66,4 +66,4 @@ workspace via the web API provided by the cloud service and on-premises installa | __Notion__
Embed live architecture diagrams into Notion pages via an iframe. | | | | [Yes](/cloud/notion) | | __Slack__
Perform a full-text search across a workspace using a slash command. | | | | [Yes](/cloud/slack) | | __Authentication via LDAP or SAML 2.0__
Integrate Structurizr with your identity provider. | | [Yes](/onpremises/authentication) | | | -| __[Priority support](https://structurizr.com/help/support)__
Priority support (Monday to Friday; 9-5 UK time). | With paid support package | With paid support package | | Yes | +| __Priority support__
Priority support (Monday to Friday; 9-5 UK time). | With paid support package | With paid support package | | Yes | diff --git a/support.md b/support.md new file mode 100644 index 0000000..5eec2b5 --- /dev/null +++ b/support.md @@ -0,0 +1,30 @@ +--- +layout: default +title: Support +nav_order: 30 +permalink: /support +--- + +# Support + +## Non-priority support (free) + +Free non-priority support is available via the following channels only: + +- GitHub + - __Structurizr for Java, DSL, PlantUML/Mermaid/etc exporters__: [Issues](https://github.com/structurizr/java/issues) and [discussions](https://github.com/structurizr/java/discussions) + - __Cloud service__: [Issues](https://github.com/structurizr/cloud/issues) and [discussions](https://github.com/structurizr/cloud/discussions) + - __On-premises installation__: [Issues](https://github.com/structurizr/onpremises/issues) and [discussions](https://github.com/structurizr/onpremises/discussions) + - __Lite__: [Issues](https://github.com/structurizr/lite/issues) and [discussions](https://github.com/structurizr/lite/discussions) + - __CLI__: [Issues](https://github.com/structurizr/cli/issues) and [discussions](https://github.com/structurizr/cli/discussions) +- [Slack](https://join.slack.com/t/structurizr/shared_invite/enQtMzkyMjY1NzMwNTkzLTcyOGI1MTZmNDQwMDQ5YmZlMThiYmU1ZTM2ZWZiMzYwMjVhNmM0OWIwNjFlZTM1YmY3YzU0ZDY2MTA1YTk5Mjg) + +Please note: + +- Requests for free support via e-mail/LinkedIn/X/etc will be ignored. +- GitHub issue/discussion notifications are disabled. +- Please do not raise issues on Slack as they will likely be missed. + +## Priority support (paid) + +Priority support packages are available - please contact help@structurizr.com for details. \ No newline at end of file