diff --git a/alerts/slack.md b/alerts/slack.md index 606aefd..f8134a5 100644 --- a/alerts/slack.md +++ b/alerts/slack.md @@ -13,7 +13,6 @@ Key features include: - Create incidents directly from Slack - View currently on-call responders - {% tabs %} {% tab title="Quick links" %} * [Install Spike app on Slack](https://app.spike.sh/settings/general/alerts) @@ -27,10 +26,11 @@ Key features include: Visit the [Alerts section](https://app.spike.sh/settings/general/alerts) in settings and click on **Add to Slack.** {% tabs %} - {% tab title="Setting up incident alerts" %}
+Visit the [Alerts section](https://app.spike.sh/settings/general/alerts) inside your settings and click on **Add to Slack.** Our Slack app asks for some basic permissions. + Add Slack as a step in your [escalation policy](https://app.spike.sh/escalations) to get incident notifications. You can choose between public or private channels for these alerts. {% endtab %} @@ -73,6 +73,32 @@ Connects your Slack account in the workspace with Spike. 4. `/help` Display a help message with guidance on using the Spike app in Slack. +## Create incidents from Slack +Using the `/create-incident` command in Slack opens an intuitive view to create incidents directly from your workspace. Here's how: + +{% stepper %} +{% step %} +### Add a Title and Details +Provide a clear and meaningful title along with relevant details, including JSON data or links if applicable. +{% endstep %} + +{% step %} +### Select Integration and Escalation Policy +Choose the appropriate integration and escalation policy to ensure the incident is routed correctly. +{% endstep %} + +{% step %} +### Submit +Click to create the incident. It's that simple! +{% endstep %} +{% endstepper %} + +1. __Add a Title and Details__: +1. __Select Integration and Escalation Policy__: +1. __Submit__: Click to create the incident. It's that simple! + +This process is straightforward and accessible to anyone in your Slack workspace. + --- # Incident Alerts