Error downloading subtitles - "Download failed: Protocol "" is unknown."

[hnsteyding]

Describe the bug
Subtitles could not be downloaded

To Reproduce
Steps to reproduce the behavior:
1.

Expected behavior
Download subtitle files

Your Enviroment

• SMPlayer version: 23.12.0 (revision 10207)
• OS: Windows 10
• Multimedia engine you're using with SMPlayer (preferences -> general):
  [X] MPlayer
  [ ] MPV

Logs
SMPLayer.log

Additional context
Download subtitle via OpenSubtitle website gives me an 20 second counter before downloading:

[smplayer-dev]

It seems that now you need to enter your login credentials from opensubtitles.com in the options window.

[hnsteyding]

This means every user must from now on request personal login credentials from opensubtitles.com and enter/save these credentials in SMPLayer ?

[ajangir]

My old install was 22.7.0 with opensubtitles.org domain and filled in login credentials.
it started showing
1 00:00:00,001 --> 04:00:00,000 Become OpenSubtitles.org VIP member to get subtitles -> osdb.link/vip
for every downloaded subtitles file.

I upgraded smplayer to the latest one being 23.12.0, even after entering the login credentials, it is now behaving like the issue presented.
opensubtitles have now two domains : .com and .org.

the wait time is 10 sec after creating account on opensubstitles.com. To skip the waiting, be a VIP member.
any solution for this?

[smplayer-dev]

This means every user must from now on request personal login credentials from opensubtitles.com and enter/save these credentials in SMPLayer ?

According to the API documentation, it should allow 5 downloads per IP per 24 hours without requiring login. However, currently, if you're not logged in, you get that error.

[smplayer-dev]

I upgraded smplayer to the latest one being 23.12.0, even after entering the login credentials, it is now behaving like the issue presented. opensubtitles have now two domains : .com and .org.

You need to enter the credentials from opensubtitles.com. The old credentials from opensubtitles.org are not valid.

[hnsteyding]

I've now registered on opensubtitles.com and put my credetials in SMPlayer but error still exists.
I also leave my browser open while i'm logged in and start SMPlayer - does'nt work.
I log off from website and start SMPlayer - no luck.

See log file
SMPlayer-log-01.01.2024.log

[kudorgyozo]

Same here Doesn't work even with credentials. Version: 23.12.0 (revision 10207) (64-bit)

[smplayer-dev]

The weird thing is that it works for me. Right now it even works without login.

[smplayer-dev]

I'm not a VIP member and I'm using the new API. I think that error happens when the daily quote is reached. I have an old account that allows me to download 200 subtitles and a new one that allows 20. You can see how much downloads you are allowed in the opensubtitles.com profile.

[El-Doro]

Hello,
First of all thank you for your work and commitment. I have been using and recommending smplayer for years and I am grateful.
Using Ubuntu 22.04 64 bits I also updated smplayer to last version to benefit from opensibtitles API switch (Version : 23.12.0 (révision 10207)).
I created an account on their new website (.com) and verified it, entered these credentials in smplayer download subtitles options and I get same error message : "Protocol "" is unknown". I checked limit on my opensubtitles account and still ok at 0/20

[smplayer-dev]

I see. I get that error now with my new account but it's still work with the older one. I don't know what it's going on.

[smplayer-dev]

Doing more tests now I'm getting this:

{"requests":100,"remaining":0,"message":"You have downloaded your allowed 100 subtitles for 24h.Your quota will be renewed in 09 hours and 37 minutes (2024-01-02 23:59:59 UTC) ts=1704205349 ","reset_time":"09 hours and 37 minutes","reset_time_utc":"2024-01-02T23:59:59.000Z","uk":"app_ud_71238","uid":535665,"ts":1704205349}

So how come it says that I have downloaded all my subtitles when I haven't?

[ThomasSeeker]

Hey there, ... I have 2 problems here.

1. Same as in thread title: "Download failed: Protocol "" is unknown."

2. The "Search"-Button in the "Look for Title"-row does not work anymore. Pressing it leads to 0 results always. Only the "Refresh"-Button fills the list with results.

My version: 23.12.0 (Revision 10207)

EDIT: Problem 2 seems minor, but since the Refresh-Button creates the search term out of the file name ... a dedicated search for something else is now impossible.

[smplayer-dev]

For the second problem, if the search method is "Hash and filename", try to change it to "filename".

[ThomasSeeker]

Ah, thank you Ricardo! ... The second issue is solved! ... :-) ... Hoping for the best for the first one.

[hnsteyding]

(At the moment ?) i could download subtitles.

@smplayer-dev:
Thanks for "enabling" the remaining downloads from opensubtitles,com in the status bar (bf160e1) :-)

[El-Doro]

I confirm it is working fine now and I do not meet the error any more ! t
I think you can close tbe issue. Thanks

[TheRammix]

It still says "Error: daily quota exceeded" even after I registered and put my credentials in the settings.

Version 24.5.0 revision 10277.

[hnsteyding]

I think that error happens when the daily quote is reached.
Did this happend also the next day ?