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singularLinksHandler doesn't get called. #54

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Rashesh-Bosamiya opened this issue Feb 29, 2024 · 0 comments
Open

singularLinksHandler doesn't get called. #54

Rashesh-Bosamiya opened this issue Feb 29, 2024 · 0 comments

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@Rashesh-Bosamiya
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Dear Singular Team,

I am currently utilizing the iOS Singular-SDK version 12.3.2, which has been integrated using Cocoapods (pod 'Singular-SDK').
We have completed all necessary setups in the Singular Console, and have followed the instructions provided in the Singular documentation to set up everything in Xcode.

However, we have encountered an issue where the singularLinksHandler callback is not being triggered when the deep-link is clicked from either the WhatsApp or Messages app on certain devices.

Interestingly, my colleague has successfully tested the same setup on his machine and the singularLinksHandler is being called as expected.
We have conducted tests on five different devices, and have observed that the singularLinksHandler is functioning correctly on two of them, while it is not working on the other three.

We have tested on following devices:

iPhone 13 | 17.3.1 | Doesn’t worked
iPhone 12 | 17.3.1 | Worked
iPhone 11 | 17.3.1 | Doesn’t worked
iPhone 13 Pro | 17.3.1 | Doesn’t worked
iPhone 12 Pro | 17.2.1 | Worked

I would appreciate any insights or suggestions you may have regarding this issue.

Sincerely,
Rashesh Bosamiya

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