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mod_callcenter: zombie call to agent #2529

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wmasilva opened this issue Jul 11, 2024 · 0 comments · May be fixed by #2530
Open

mod_callcenter: zombie call to agent #2529

wmasilva opened this issue Jul 11, 2024 · 0 comments · May be fixed by #2530
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@wmasilva
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If a member hangup the call and the originate is waiting to call the agent, it generates a zombie call to the agent. It should cancel/hangup the call to the agent because the member already hangup.

When setting the agent contact to a loopback channel, no issue, is only when using contact = "user/USERID".

To reproduce:
call to the callcenter,
after answer, wait 2 seconds
hangup the call.
FS will call the agent, answer the call, silence... it's a zombie call.


2024-07-11 17:49:14.166433 98.60% [DEBUG] mod_callcenter.c:3128 Member 1002 <1002> joining queue prueba
2024-07-11 17:49:14.166433 98.60% [DEBUG] mod_callcenter.c:3390 Queue has 1 waiting calls.
2024-07-11 17:49:14.166433 98.60% [DEBUG] mod_callcenter.c:1180 Updated Agent agent-1000 set state = Receiving
2024-07-11 17:49:14.166433 98.60% [DEBUG] mod_callcenter.c:1753 Setting outbound caller_id_name to: 1002
2024-07-11 17:49:14.166433 98.60% [DEBUG] switch_ivr_originate.c:2301 Parsing global variables
2024-07-11 17:49:14.166433 98.60% [DEBUG] switch_ivr_originate.c:2863 Parsing session specific variables
2024-07-11 17:49:14.166433 98.60% [INFO] switch_cpp.cpp:1466 fetching dialstring for [email protected] 

2024-07-11 17:49:14.166433 98.60% [INFO] switch_cpp.cpp:1466  user.lua start sleep

2024-07-11 17:49:14.526884 98.33% [INFO] switch_cpp.cpp:1466 limit.lua: inbound limit for account:[email protected] [total]: 4
2024-07-11 17:49:14.526884 98.33% [DEBUG] switch_limit.c:124 incr called: total_account:[email protected] max:4, interval:0
2024-07-11 17:49:14.526884 98.33% [DEBUG] mod_hash.c:193 Usage for total_account:[email protected] is now 1/4
2024-07-11 17:49:14.926343 98.33% [DEBUG] switch_rtp.c:1930 rtcp_stats_init: audio ssrc[168299050] base_seq[0]
2024-07-11 17:49:14.926343 98.33% [DEBUG] switch_rtp.c:7695 Correct audio ip/port confirmed.
2024-07-11 17:49:15.066815 98.33% [DEBUG] sofia.c:7493 Channel sofia/main/[email protected] entering state [ready][200]
2024-07-11 17:49:18.406251 98.10% [NOTICE] sofia.c:1065 Hangup sofia/main/[email protected] [CS_EXECUTE] [NORMAL_CLEARING]
2024-07-11 17:49:18.406251 98.10% [DEBUG] mod_hash.c:293 Usage for total_account:[email protected] is now 0
2024-07-11 17:49:18.406251 98.10% [DEBUG] mod_callcenter.c:3262 Member 1002 <1002> abandoned waiting in queue prueba
2024-07-11 17:49:18.406251 98.10% [DEBUG] mod_callcenter.c:3295 Member "1002" <1002> exit queue prueba due to BREAK_OUT
2024-07-11 17:49:18.406251 98.10% [DEBUG] mod_callcenter.c:3390 Queue has 0 waiting calls.
2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_session.c:2979 sofia/main/[email protected] skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already)
2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_state_machine.c:647 (sofia/main/[email protected]) State EXECUTE going to sleep
2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_state_machine.c:581 (sofia/main/[email protected]) Running State Change CS_HANGUP (Cur 1 Tot 2)
2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_state_machine.c:844 (sofia/main/[email protected]) Callstate Change ACTIVE -> HANGUP
2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_state_machine.c:846 (sofia/main/[email protected]) State HANGUP
2024-07-11 17:49:18.426415 98.10% [DEBUG] mod_sofia.c:469 Channel sofia/main/[email protected] hanging up, cause: NORMAL_CLEARING
2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_state_machine.c:59 sofia/main/[email protected] Standard HANGUP, cause: NORMAL_CLEARING
2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_state_machine.c:846 (sofia/main/[email protected]) State HANGUP going to sleep
2024-07-11 17:49:18.426415 98.10% [INFO] switch_cpp.cpp:1466 execute on hangup 
2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_state_machine.c:777 Hangup Command with no Session lua(execute_on_hangup.lua):

2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_state_machine.c:616 (sofia/main/[email protected]) State Change CS_HANGUP -> CS_REPORTING
2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_state_machine.c:581 (sofia/main/[email protected]) Running State Change CS_REPORTING (Cur 1 Tot 2)
2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_state_machine.c:932 (sofia/main/[email protected]) State REPORTING
2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_state_machine.c:168 sofia/main/[email protected] Standard REPORTING, cause: NORMAL_CLEARING
2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_state_machine.c:932 (sofia/main/[email protected]) State REPORTING going to sleep
2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_state_machine.c:607 (sofia/main/[email protected]) State Change CS_REPORTING -> CS_DESTROY
2024-07-11 17:49:18.426415 98.10% [DEBUG] switch_core_session.c:1744 Session 2 (sofia/main/[email protected]) Locked, Waiting on external entities


2024-07-11 17:49:24.166483 97.97% [INFO] switch_cpp.cpp:1466  user.lua sleep done
2024-07-11 17:49:24.187017 97.97% [INFO] switch_cpp.cpp:1466 user.lua dialstring [cm_limit_id=account:[email protected],cm_limit_total=4,cm_limit_inbound=-1,cm_limit_outbound=-1,cm_limit_busy=-1]sofia/main/sip:[email protected]:5064;fs_nat=yes 

2024-07-11 17:49:24.187017 97.97% [DEBUG] switch_ivr_originate.c:2301 Parsing global variables
2024-07-11 17:49:24.187017 97.97% [DEBUG] switch_ivr_originate.c:2863 Parsing session specific variables
2024-07-11 17:49:24.187017 97.97% [NOTICE] switch_channel.c:1142 New Channel sofia/main/[email protected]:5064 [e0baf258-4d13-4eb0-8cc0-de5782662fdf]
2024-07-11 17:49:24.187017 97.97% [DEBUG] mod_sofia.c:5110 (sofia/main/[email protected]:5064) State Change CS_NEW -> CS_INIT

Please see the call log when reproducing the issue.
Attach the full freeswitch.xml and user.lua to reproduce the issue.

freeswitch.xml.txt
user.lua.txt
freeswitch.log

using freeswitch Version 1.10.12-dev git 98f164d 2024-06-27 11:30:34Z 64bit
@wmasilva wmasilva added the bug Something isn't working label Jul 11, 2024
@wmasilva wmasilva linked a pull request Jul 11, 2024 that will close this issue
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wmasilva added a commit to wmasilva/freeswitch that referenced this issue Jul 15, 2024
@wmasilva
mod_callcenter: try to fix signalwire#2529 hangup the call when answe…
8c5727e 
…red - already answered by other agent
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mod_callcenter: fix agent zombie call wmasilva/freeswitch
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