The problem with Russian symbols in $SERVICEOUTPUT$ for Business Rules Notifications.

[apovyshev]

Hello,

Currently, I am experiencing the problem with receiving $SERVICEOUTPUT$ information from Business Rules Notifications in Russian language.
At the same time I have no problems with the $SERVICEOUTPUT$ information form host's service.
Let me show you the examples.

The 'notify-service-by-email' command is the following:

define command {
    command_name                    notify-business-service-by-email
    command_line                   /usr/bin/printf "%b" "Notification Type: $NOTIFICATIONTYPE$\n\nService: $SERVICEDESC$\n\nService URL: $SERVICENOTESURL$\nState: $SERVICESTATE$\nPriority: $SERVICEBUSINESSIMPACT$\nResponsible Team: $_SERVICERESPONSIBLE$\n\nDate/Time: $DATE$ $TIME$\n\n\nAdditional Info: $SERVICEOUTPUT$" \
                                  | /usr/bin/mail \
                                    -s "** $NOTIFICATIONTYPE$ alert - $SERVICEDESC$ is $SERVICESTATE$ **" $CONTACTEMAIL$ $CONTACTADDRESS1$ $CONTACTADDRESS2$
}

The output for this command is:

Additional Info : (187) < 2020-11-29T05:03:11.391548038Z [08:03:11 WG.HeadHunterPresentationService.Core.Vacancies.SyncVacancies ERR] Add vacancy {"Id": 2346073, "JobName": "UI Developer (10009609)", "Name": "Верстальщик игровых интерфейсов", "Status": "Open", "Description": "<p>Компания расширяет команду разработки и приглашает <strong>UI Developer</strong>.&nbsp;</p>

As you can see, there are Russian symbols in $SERVICEOUTPUT$.

The command for Business Rule is the following:

define command {
    command_name                    notify-business-service-by-email-shinkenps-test
    command_line                   /usr/bin/printf "%b" 'Notification Type: $NOTIFICATIONTYPE$\n\nService: $SERVICEDESC$\nState: $SERVICESTATE$\nPriority: $SERVICEBUSINESSIMPACT$\nResponsible Team: $_SERVICERESPONSIBLE$\n\nDate/Time: $DATE$ $TIME$\n\nAdditional Info : $SERVICEOUTPUT$\n' \
                                  | /usr/bin/mail \
                                    -s '** $NOTIFICATIONTYPE$ alert - $HOSTNAME$/$SERVICEDESC$ is $SERVICESTATE$ **' $CONTACTEMAIL$
}

But the output is broken:

Additional Info : CRITICAL - [ s-server-01/HeadHunterPresentationService-Prod-Error Log is CRITICAL - (187) < 2020-11-29T05:03:11.391548038Z [08:03:11 WG.HeadHunterPresentationService.Core.Vacancies.SyncVacancies ERR] Add vacancy {"Id": 2346073, "JobName": "UI Developer (10009609)", "Name": "п▓п╣я─я│я┌п╟п╩я▄я┴п╦п╨ п╦пЁя─п╬п╡я▀я┘ п╦п╫я┌п╣я─я└п╣п╧я│п╬п╡", "Status": "Open", "Description": "<p>п п╬п╪п©п╟п╫п╦я▐ я─п╟я│я┬п╦я─я▐п╣я┌ п╨п╬п╪п╟п╫п╢я┐ я─п╟п╥я─п╟п╠п╬я┌п╨п╦ п╦ п©я─п╦пЁп╩п╟я┬п╟п╣я┌ <strong>UI Developer</strong>.&nbsp;</p> - <p>;Б─■ п╪п╬п╠п╦п╩я▄п╫я▀п╧&nbsp;free-to-play&nbsp;MMO-я█п╨я┬п╣п╫, п©п╬я│п╡я▐я┴я▒п╫п╫я▀п╧ я┌п╟п╫п╨п╬п╡я▀п╪ я│я─п╟п╤п╣п╫п╦я▐п╪ я│п╣я─п╣п╢п╦п╫я▀ п╔п╔ п╡п╣п╨п╟. п÷я─п╬п╢я┐п╪п╟п╫п╫п╟я▐ п╦пЁя─п╬п╡п╟я▐ п╪п╣я┘п╟п╫п╦п╨п╟ п╦ я─п╣п╟п╩п╦я│я┌п╦я┤п╫п╟я▐ я└п╦п╥п╦я┤п╣я│п╨п╟я▐ п╪п╬п╢п╣п╩я▄ п╡ я│п╬я┤п╣я┌п╟п╫п╦п╦ я│ я┐п╢п╬п╠п╫я▀п╪ я┐п©я─п╟п╡п╩п╣п╫п╦п╣п╪ п╦ я│п╬п╡я─п╣п╪п╣п╫п╫п╬п╧ пЁя─п  ╟я└п╦п╨п╬п╧ п©я─п╣п╢п╩п╟пЁп╟я▌я┌ я┐п╫п╦п╨п╟п╩я▄п╫я▀п╧ я└п╬я─п╪п╟я┌ п╨п╬п╪п╟п╫п╢п╫я▀я┘ п╬п╫п╩п╟п╧п╫-п╠п╟я┌п╟п╩п╦п╧ п╫п╟ п╪п╬п╠п╦п╩я▄п╫ ]

The BR if the following:

define service {
    use                             business-service, low-technical-service
    service_description             HeadHunterPresentationService s-dockrabbit-01 Error 1
    host_name                       services-eu
    check_command                   bp_rule!(s-dockrabbit-01,HeadHunterPresentationService-Prod-Error Log)
    contacts                  test
    _RESPONSIBLE                    IT
	business_rule_output_template               $STATUS$ - [ $( $FULLNAME$ is $STATUS$ - $SERVICEOUTPUT$ - $LONGSERVICEOUTPUT$ )$ ]	
}

business-service

define service{
    use                                         generic-service
    name                                        business-service
    notification_interval                       0
    notification_period                         24x7
    max_check_attempts                          1
    business_rule_smart_notifications           1
    business_rule_downtime_as_ack               1
    business_rule_output_template               $STATUS$ - [ $( $FULLNAME$ is $STATUS$  )$ ]

    register                                    0
}

low-technical-service

define service {
    name                                        low-technical-service
    use                                         business-service
    register                                    0
    business_impact                             3
    business_rule_smart_notifications           1
    business_rule_downtime_as_ack               1
    servicegroups                               low-technical-services
    _TYPE                                       Technical
    _IMPACT                                     Low
}

Can anyone help with such an issue?
Thank you!

[geektophe]

I'm not sure business rules output has been thought to correctly output unicode symbols, or it has not been tested in such a case.

I'll see if I can improve this.