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[Bing Search API] No results for a valid search #2330

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hilmanski opened this issue Jan 19, 2025 · 11 comments
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[Bing Search API] No results for a valid search #2330

hilmanski opened this issue Jan 19, 2025 · 11 comments
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@dsojevic
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status: completed Completed work status: users notified Users were notified about the change type: bug Something is broken

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@hilmanski
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A customer reported that our Bing shows empty results.

"Bing hasn't returned any results for this query."

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I'm able to reproduce this error multiple times.

Internal links: Front
@hilmanski hilmanski added status: prioritized Prioritized work type: bug Something is broken labels Jan 19, 2025
@hilmanski hilmanski changed the title [Bing Search API] (omit if not an API) Short summary of the bug [Bing Search API] No results for a valid search Jan 19, 2025
@hilmanski hilmanski mentioned this issue Jan 19, 2025
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@dsojevic dsojevic self-assigned this Jan 20, 2025
@martin-serpapi
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Another customer reported this:

Intercom

@schaferyan
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Another user reported this:

Front

@hilmanski
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A high-volume customer reported this.

Intercom

@NateSkiles
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A high-volume customer reported this:

Front

Search 1 | Search 2 | Search 3

I was only able to reproduce this once, sending about 20 searches with no_cache. Appears very intermediate at the moment.

@alexbarron
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alexbarron commented Jan 22, 2025 •
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Another high volume customer reported this:

Front

@alexbarron
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A high volume customer encountered this:

Front

@NateSkiles
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An enterprise customer reported this:

Front

@dsojevic dsojevic added status: completed Completed work and removed status: prioritized Prioritized work labels Jan 31, 2025
@dsojevic
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A fix has been deployed and this should be resolved now.

@hilmanski
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The response time for Bing is increased. I'm not sure if it's related. Let's wait a bit before informing the customer.

Status Bing
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@schaferyan
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I can see the response time for Bing is still high. I'll open a separate issue for the increased response time, then reach out to the customers and let them know we fixed this issue but also share the new one with them.

@schaferyan schaferyan mentioned this issue Jan 31, 2025
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@schaferyan
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Opened the issue here: #2369

@schaferyan schaferyan added the status: users notified Users were notified about the change label Jan 31, 2025
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@dsojevic dsojevic

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@hilmanski @alexbarron @dsojevic @schaferyan @NateSkiles @martin-serpapi