Skip to content

Latest commit

 

History

History
30 lines (24 loc) · 1.43 KB

troubleshooting.md

File metadata and controls

30 lines (24 loc) · 1.43 KB

Troubleshooting

By following the troubleshooting guidelines outlined here, you'll be able to troubleshoot and resolve common email-related issues, ensuring that your emails reach the intended recipients' inboxes.

If you encounter a problem that is not covered here or need further assistance, we recommend reaching out to the GitHub Issues page.

General

  • Make sure the configuration is activated
    1. Go to configuration details
    2. In the Status and name section, Active should be checked
  • Configuration is enabled for the channel
    1. Go to configuration details
    2. If channel assignment is overwritten, ensure the channel the event originated from is not excluded
  • Ensure the sender details are filled in
    1. Go to configuration details
    2. Fill fields in the Sender section
  • Event is activated
    1. Go to configuration details
    2. In the Events section, Active should be checked for events you are investigating

Sendgrid

  • Sandbox mode is not active
    1. Go to configuration details
    2. In the API connection section, sandbox mode should not be activated
  • The API key is still active
  • Sender is configured and available in the Sendgrid account
  • Dynamic templates are configured and available
  • Check Email Activity Feed