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If a subscription is downgraded (e.g. $100 plan to $10 plan), Stripe will set the overpaid amount to the customer's balance and use it to pay subsequent invoices until it's exhausted.
We handle that properly on our side in the sense that we correctly create an Order with the invoice amount and don't create balances on the Account's ledger.
However, we might be a bit more explicit about it in the order details. I would suggest to:
Record and show the actual amount paid, so it reflects if the Order was paid using remaining balance
Hide/disable refund button for those orders since they don't have a payment associated
I believe it'll become even more common once we ship #4777.
The text was updated successfully, but these errors were encountered:
If a subscription is downgraded (e.g. $100 plan to $10 plan), Stripe will set the overpaid amount to the customer's balance and use it to pay subsequent invoices until it's exhausted.
We handle that properly on our side in the sense that we correctly create an Order with the invoice amount and don't create balances on the Account's ledger.
However, we might be a bit more explicit about it in the order details. I would suggest to:
I believe it'll become even more common once we ship #4777.
The text was updated successfully, but these errors were encountered: