Github Sponsor Payout never issues (first-time new user of Github Sponsor)

[jhcarl0814]

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Bug

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I got a one-time sponsorship on 2023-08-17 and a monthly sponsorship starting from 2023-02. But the payment is stuck:

In Github Sponsor dashboard it says:

ESTIMATED NEXT PAYOUT [month] 22

and whenever that day comes, it becomes same day of the next month:

ESTIMATED NEXT PAYOUT [next month] 22

In Stripe page it says:

Payout expected on 22 [month]

and whenever that day comes, it becomes same day of the next month:

Payout expected on 22 [next month]

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Is there a place in Github Sponsor dashboard or Stripe page that tells me why it never issues payout, and what actions should I take to fix this?

[DHayes10]

Hi @jhcarl0814,

We appreciate you reaching out about the issue of not receiving your monthly payouts. I have contacted Stripe on your behalf. The payment is in transit and due to arrive in your bank account on November 8th.

Thank you,
GitHub Sponsors

[tobySolutions]

Hi @jhcarl0814,

We appreciate you reaching out about the issue of not receiving your monthly payouts. I have contacted Stripe on your behalf. The payment is in transit and due to arrive in your bank account on November 8th.

Thank you, GitHub Sponsors

Hello there @DHayes10, this same issue happened to me just now. I saw on my Stripe Dashboard that a payout has been completed, but, I didn't get the payout in my local account at all. It's really weird. Is there a way you can help with this?

[devnshankar]

Unable to do a payout even after someone sponsors me shows zero balance

[mrwtheboss]

I have exactly the same issue

[mabaega]

Hi, I am also getting the same issue,

on stripe it shows
Available Payout : xxxxx

Github Sponsor Dashboard shows
Estimated Next Payout
xxxxx
Aug 22

Now it is the 23rd, and nothing has happened, please explain.
Thanks.

[vczb]

Same here! I will stop using Github sponsor because of this issue. I'm waiting more than 1 year to payout and nothing happen

[irsyadadl]

Same here.

[dromer]

Same, the "Estimated Next Payout" just keeps moving to the following month and no payout is ever initiated.