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April, 2015: Treatment Locator focus group

GOAL: meet with group of supporters and seekers of treatment

20 or so participants in group discussion led by Amy Baker of LFUCG Social Services

**

KEY QUOTES + COMMENTS

Why are we here?

  • Many barriers exist to securing treatment
    • Centers say that only the addicted can call for themselves.
    • Wait times are almost always at least several weeks if not months and the waiting is detrimental to the seeker.
    • People don't know about Casey's Law where a supporter can petition a judge to send someone to treatment. Our application should let people know about Casey's law.
  • It's never clear if your insurance covers the treatment
    • "You don't know who to call. You get bounced around different services because no one knows."
    • "I had health insurance but it didn't cover most treatment options. I finally found one option that took my insurance through word of mouth."
  • "Help people get tested for disease to stop outbreaks like the HIV outbreak in Indiana."
  • "We supporters need to be supported"
    • "There are no resources for siblings trying to help."
  • Police have a card that they pass out to addicts that says "event in the darkest light there's hope." This could contain a url to the directory.
  • When you're a parent, you need treatment that's close to your children but it's hard to search that way.
  • The Fayette jail organizes continuity of care for people being released so they are potential users of the system.

What's the most important information when seeking treatment?

  • "Is it faith-based versus 12-step which is mostly secular approach"

  • "Outpatient location is super important because you have to return home each day."

  • "Is psychoanalysis based?"

  • "Every program says it has a 95% success rate, which everyone knows to ignore."

    • Set expectations about how long it takes to recover. For many, it is years.

  • "Length of the treatment"

  • "Cost calculator so people know what they need up-front."

  • "Personal recommendations, they count the most." Potential to connect people?

  • "Need a 24/7 hotline."

    • How does the 212 hotline compare?
    • "AA has an InterGroup system that is volunteer run. A problem is that wet drunks call who are not serious about recovery."
    • "Which centers are open right now?"

  • A description of how the treatment works

    • Tough love or soft touch?
    • Let people know what to expect
    • "What's the methodology?"
    • "Some centers make you wear gray sweatpants and no makeup. People want to know that."
    • "Whether you can smoke or not is a huge deal for people."

  • The problem is not many people understand insider language. The application must help clairfy.

    • Is medical versus non-medical detox.
    • Is supervised versus unsupervised residential.
    • People don't know about the drug assisted therapies.

What do google when looking for treatment?

  • "Alcohol rehab"
  • "Heroin addiction"
  • "Treatment centers"
  • "Pain pills"

Should we include other services?

  • "People need help finding jobs and housing or they won't stay clean."
  • "Break that into a different search so that it's not too overwhelming."
  • Jubilee Jobs specializes in finding jobs for the hard-to-place, e.g. people with records. Funded through the city.

What is wanted in the application?

  • "A grid with checkboxes that narrows the results. I'm thinking cars.com."

Recommendations

  • Give lots of in-context help about the many insider terms. They are a big barrier to making a decision about treatment. Use tooltips, perhaps link to a glossary.
  • To help supporters, make sure search is captured in the url so it's easy to share. Perhaps provide an 'email this search' capability.