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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.1//EN"
"http://www.w3.org/TR/xhtml11/DTD/xhtml11.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en">
<head>
<title>Network UPS Tools - Support instructions</title>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<meta name="generator" content="AsciiDoc 8.6.9" />
<meta name="description" content="Power Devices support" />
<meta name="keywords" content="NUT, Network UPS Tools, Eaton, APC, Free Software, UPS, Uninterruptible Power Supplies, PDU, Power Distributions Units, Solar Controllers, power, power devices, control, monitor, Linux, Unix, Windows, Mac OS X" />
<meta name="format-detection" content="telephone=no" />
<link rel="stylesheet" href="css/xhtml11.css" type="text/css" />
<link rel="stylesheet" href="css/xhtml11-quirks.css" type="text/css" />
<link rel="stylesheet" href="css/web-layout.css" type="text/css" />
<link rel="shortcut icon" href="faviconut.ico" />
<link rel="icon" type="image/png" href="faviconut.png" />
<script type="text/javascript" src="./scripts/asciidoc.js"></script>
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/*<![CDATA[*/
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<body>
<div id="layout-banner-box">
<div id="layout-banner">
<div id="layout-logo"><img src="images/nut-logo.png" alt="NUT logo" /></div>
<div id="layout-title">Network UPS Tools</div>
<div id="layout-description">Power Devices support</div>
</div>
</div>
<div id="layout-menu-box">
<ul id="layout-menu">
<li><a href="index.html">Home</a></li>
<li><a href="download.html">Download</a></li>
<li><a href="projects.html">Related projects</a></li>
<li><a href="stable-hcl.html">Compatibility</a></li>
<li><a href="features.html">Features</a></li>
<li><a href="documentation.html">Documentation</a></li>
<li><a href="support.html">Support</a></li>
<li><a href="https://github.com/networkupstools/nut/">GitHub</a></li>
<li><a href="https://alioth.debian.org/projects/nut/">Alioth (old)</a></li>
</ul>
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<div id="layout-content-box">
<div id="layout-content">
<div id="header">
<h1>Support instructions</h1>
</div>
<div id="content">
<div id="preamble">
<div class="sectionbody">
<div class="paragraph"><p>There are various ways to obtain support for NUT.</p></div>
</div>
</div>
<div class="sect1">
<h2 id="_documentation">Documentation</h2>
<div class="sectionbody">
<div class="ulist"><ul>
<li>
<p>
First, be sure to read the <a href="docs/FAQ.html">FAQ</a>. The most common
problems are already addressed there.
</p>
</li>
<li>
<p>
Else, you can read the <a href="docs/user-manual.chunked/index.html">NUT User Manual</a>.
It also covers many areas about installing, configuring and using NUT.
The specific steps on system integration are also discussed.
</p>
</li>
<li>
<p>
Finally, <a href="docs/man/index.html#User_man">User manual pages</a> will also
complete the User Manual provided information. At least, read the manual
page related to your driver(s).
</p>
</li>
</ul></div>
</div>
</div>
<div class="sect1">
<h2 id="_mailing_lists">Mailing lists</h2>
<div class="sectionbody">
<div class="paragraph"><p>If you have still not found a solution, you should search the lists before
posting a question.</p></div>
<div class="paragraph"><p>Someone may have already solved the problem:</p></div>
<form action="http://www.google.com/search" method="get">
<input maxlength="2048" name="as_q" size="25" type="text">
<input name="as_oq" type="hidden" value="nut-upsuser nut-upsdev">
<input name="domains" value="lists.alioth.debian.org" type="hidden">
<input name="sitesearch" value="lists.alioth.debian.org" type="hidden">
<input name="btnG" value="Search NUT lists" type="submit">
</form>
<div class="paragraph"><p>Finally, you can <strong>subscribe</strong> to a NUT mailing list to:</p></div>
<div class="sect2">
<h3 id="_request_help">Request help</h3><div style="clear:left"></div>
<div class="paragraph"><p>Use the <a href="http://lists.alioth.debian.org/mailman/listinfo/nut-upsuser">NUT Users</a>
mailing list.</p></div>
<div class="paragraph"><p>In this case, be sure to include the following information:</p></div>
<div class="ulist"><ul>
<li>
<p>
OS name and version,
</p>
</li>
<li>
<p>
exact NUT version,
</p>
</li>
<li>
<p>
NUT installation method: from source tarball, package or Subversion,
</p>
</li>
<li>
<p>
exact device name and related information (manufacturing date, web
pointers, …),
</p>
</li>
<li>
<p>
complete problem description, with any relevant traces, like system
log excerpts, and driver debug output. You can obtain the latter using
the following command, running as root and after having stopped NUT:
</p>
<div class="literalblock">
<div class="content">
<pre><code>/path/to/driver -DD -a <upsname></code></pre>
</div></div>
</li>
</ul></div>
<div class="paragraph"><p>If you don’t include the above information in your help request, we will
not be able to help you!</p></div>
</div>
<div class="sect2">
<h3 id="_post_a_patch_ask_a_development_question_8230">Post a patch, ask a development question, …</h3><div style="clear:left"></div>
<div class="paragraph"><p>Use the <a href="http://lists.alioth.debian.org/mailman/listinfo/nut-upsdev">NUT Developers</a>
mailing list.</p></div>
<div class="paragraph"><p>Refer to the
<a href="docs/developer-guide.chunked/index.html">NUT Developer Guide</a>
for more information, and the chapter on how to
<a href="docs/developer-guide.chunked/ar01s03.html#_submitting_patches">submit patches</a>.</p></div>
</div>
<div class="sect2">
<h3 id="_discuss_packaging_and_related_topics">Discuss packaging and related topics</h3><div style="clear:left"></div>
<div class="paragraph"><p>Use the <a href="http://lists.alioth.debian.org/mailman/listinfo/nut-packaging">NUT Packagers</a>
mailing list.</p></div>
<div class="paragraph"><p>Refer to the
<a href="docs/packager-guide.chunked/index.html">NUT Packager Guide</a>
for more information.</p></div>
</div>
</div>
</div>
</div>
<div id="footnotes"><hr /></div>
<div id="footer">
<div id="footer-text">
Version 2.7.4<br />
Last updated 2021-09-26 10:05:59
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