"Unexpected Error" Dialog due to global database failure should not be optional

[kennsippell]

What feature do you want to improve?

This dialog box fires after a Global Database Failure.

When investigating user complaints for eCHIS Kenya Digital Payment, 9 different support requests were all due to the CHP having a global database failure, ignoring this dialog, and continuing to use the app. This manifests in a host of different ways which are difficult to distinguish from legitimate bugs.

There are errors saving forms, loading forms, loading tabs, selecting contacts, etc. The bugs are reported in every area of the app and it is very hard to distinguish these global database failures from legitimate problems. The net result is that our tech support team stops investigating a lot of problems.

It is a bit difficult to instruct CHPs to reload the app through their CHA. Often we tell them to restart their phone since it is an easy single step and it is easy to confirm it was done properly.

Describe the improvement you'd like
This dialog shouldn't be optional. Their session is over and unrecoverable. It should be a modal dialog with the only path forward being to reload.

Describe alternatives you've considered

Additional context

[dianabarsan]

Do we have a notion of how often does this happens? This is unrelated to your suggestion of changing the options that the app is offering for the user.

[kennsippell]

Are you asking about the rate of global database failures for eCHIS? Or asking how often the user dismisses the dialog?

If you clarify, I can do something more interesting. But here is the number of feedback documents indicating that the IDBDatabase global database failure has occurred on some randomly sampled days on Nairobi instance:

Day	Number of Feedback Docs
Nov 15, 2024	498
Dec 1, 2024	591
Jan 1, 2025	2292
Jan 2, 2025	2136
Jan 3, 2025	1324

curl -X POST "https://nairobi.echis.go.ke/medic-users-meta/_find" -H 'Content-Type: application/json' -d '{ "limit": 100000, "fields": ["_id"], "selector": { "type": { "$eq": "feedback" }, "meta.time": { "$gte": "2025-01-02T", "$lt": "2025-01-03T" }, "log": { "$elemMatch": { "arguments": { "$regex": ".*IDBDatabase.*" } } } } }'

[dianabarsan]

Those numbers are quite alarming. Especially for days when I would assume no health workers would be active due to holidays.