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Support Rotation

Envoy Mobile has a support rotation system to ensure that discussions, issues and pull requests are handled in a timely manner from someone who works on Envoy Mobile at Lyft.

Who's this week's current support maintainer?

The current support maintainer's GitHub username is defined here.

Responsibilities

  • Monitor GitHub Issues & Pull Requests: Ensure that discussions on GitHub are engaged with in a prompt manner.
  • Monitor Slack: Engage with Slack discussions in the Envoy slack org (#envoy-mobile, #envoy-mobile-engflow-ci).

Even though there is no concrete SLA, the support maintainer will make a reasonable effort to engage with discussions within 1 business day.

Why is the rotation limited to Lyft employees?

Envoy Mobile is a project maintained by contributors from multiple companies, as highlighted in OWNERS.md, but as the project grows we believe it will be helpful to have a point of contact within a company that has been using Envoy Mobile in production.