Change Canvas error message for canvas_api_permission_error #1324
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mattdricker
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Q&A and Potential Bugs
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The current user-facing error shown when a student attempts to open a Canvas Files assignment and Hypothesis receives at
canvas_api_permission_error
is as follows:The Problem
This error can only be resolved by the instructor. However the error message shown to students only asks them to open a support ticket with Hypothesis. This results in the support team using additional time to write back to the student for contact info for the instructor before next reaching out directly to the instructor to troubleshoot, all for an issue that the student needn't be a primary participant in.
The proposed solution
The text of the user-facing error message should be clearer that the student should first bring this to attention of their instructor, who can then reach out to Hypothesis support directly for assistance (if needed).
Proposed new text:
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