Ability to contact Premium support (email) via the Fleet product

[mike-j-thomas]

Relates to a self-service customer request (#24312)

Problem

As a self-service Fleet Premium customer, I want an easier way to contact Premium support. My only route to contact support (assuming I don't already know the support email address) is via my welcome email, which is buried in my inbox and not to hand.

What have you tried?

If a user is unable to access their welcome email, they can do some digging on the Fleet website to get to the support page. However, the "Premium support" CTA links to Fleet's internal customer service SLAs. Note that the "Support" button on the self-service account dashboard also directs users to /support on fleetdm.com

Potential solutions

Having a support link directly in the product would save a round trip for users, as well as the maintenance of a separate gated contact form on fleetdm.com (since we have a company policy not to publish emails on the website and a gated contact form that checks for a Premium account could be more easily solved via a link in the product.)

What is the expected workflow as a result of your proposal?