Could not load services and user information after start

[Wlkus]

Avoid duplicates

• I agree to follow the Code of Conduct that this project adheres to.
• I have searched the issues tracker for a bug report similar to mine, in vain

Ferdium Version

6.7.7

What Operating System are you using?

Windows

Operating System Version

Windows 11 Pro 22H2

What arch are you using?

x64

Last Known Working Ferdium version

6.7.7

Expected Behavior

Load profile and run as usually

Actual Behavior

Message Could not load service after start for 1-5 minutes, then load profile. Total random, sometimes runs immediately, sometimes waits for few minutes.

Steps to reproduce

Start app
Wait for profile to load

Debug link

https://debug.ferdium.org/f3f2e13f-d5e0-4bd7-9e22-5b65415c56c7

Screenshots

No response

Additional information

Tried to clear cache, just lost logins in all services. After reauthorising everything and restart, again waiting for Could not load services message...

Started few days ago, total random behavior, sometimes it loads after few seconds, most of the time its 1m+
Have stable ethernet 120 Mbps connection, no internet issues.

[noahbliss]

I think the servers might be down.

[survfate]

I think the servers might be down.

look like that the case for me as well

edit: seem to be back to normal

[Milincho]

Still happening here. With both 6.7.7 and 6.7.8 Nightly

[tristengrant]

Still not working for me. Hopefully its just the servers since its worked again for others.

[noahbliss]

Does seem that this reveals a troubling design weakness of not caching the last known list of services and letting us access them anyways.

[vraravam]

There's an "accountless" option to move from a hosted server model to an local one. you can move to that so as to safeguarded against server-outages.

[vycoder]

Is there a healthcheck page to verify if the server's really down? I'm also encountering the same issue, but only encountered it just now. It was working yesterday without issue.

[vraravam]

Is there a healthcheck page to verify if the server's really down? I'm also encountering the same issue, but only encountered it just now. It was working yesterday without issue.

We get automated notifications on our Discord server. Whether there's a web page to broadcast this - im not really sure

[RJVB]

Just started to have the same problem (in France). I'm still on 6.7.3 but it's been working just fine until now, even added another service yesterday.

I'm guessing you can't toggle to the "local"/accountless option when the application is in this state?

[Zethson]

Same in Germany now. I guess the servers are down again?

edit: just loaded now I'm confused.

[RJVB]

Same here, a few minutes ago I heard the fans go wild and when I turned I was logged in again.

The server must be glitching, or maybe rather some intermediary node...

[therealgorgan]

Happens intermittently for me as well

[Alphrag]

Is there a healthcheck page to verify if the server's really down? I'm also encountering the same issue, but only encountered it just now. It was working yesterday without issue.

Well you can have a look at the website status powered by Upptime, which gives you an idea, but is not real time, the project only pings the sites every now and then to check if the api is running.

[RJVB]

Well you can have a look at the [website status](https://ferdium.github.io/ferdium-status/) powered by Upptime, which gives you an idea, but is not real time, the project only

That seems to show the downtime we experienced here. Would be nice to put that in a service ... but no, that wouldn't be of much use if you couldn't load it when it's indeed the server that's causing problems ^^

[ak2k]

There's an "accountless" option to move from a hosted server model to an local one. you can move to that so as to safeguarded against server-outages.

More info on how to backup up/transfer your configuration if you go with the "accountless" option: https://github.com/ferdium/ferdium-app/blob/develop/docs/INTERNAL_SERVER.md#exporting-backups

[RJVB]

Well you can have a look at the [website status](https://ferdium.github.io/ferdium-status/) powered by Upptime, which gives you an idea, but is not real time, the project only

Yep: ``` Active Incidents API (Server) is down Opened at 10/23/2024, 1:47:36 PM with 1 posts Incident #176 report → Translator is down Opened at 10/23/2024, 1:39:13 PM with 0 posts Incident #175 report → Debugger is down Opened at 10/23/2024, 1:39:12 PM with 0 posts Incident #174 report → ```

[jmiaje]

This has become so much fraustrating nowadays. Almost regulary api server is being down for some reason and causing the same.

I'm facing the same issue right now.
Is there anyway i can host the api server myself to avoid this?

[mastercko]

This has become so much fraustrating nowadays. Almost regulary api server is being down for some reason and causing the same.

I'm facing the same issue right now. Is there anyway i can host the api server myself to avoid this?

Yeah, I think. If you check here, I think they have instructions for spinning up the server for self-hosting:
https://github.com/ferdium/ferdium-server