Cannot Configure with API Token

[bperez3237]

I'm having trouble configuring the tool with my API token. Upon running the configure command, i get: Error: The base API URL 'https://api.exercism.io/v1' cannot be reached. I tried running exercism troubleshoot and got back:

GitHub:
* https://api.github.com
* [Get https://api.github.com: dial tcp: lookup api.github.com: getaddrinfow: A non-recoverable error occurred during a database lookup.]
* 4.0347ms

Exercism:
* https://api.exercism.io/v1/ping
* [Get https://api.exercism.io/v1/ping: dial tcp: lookup api.exercism.io: getaddrinfow: A non-recoverable error occurred during a database lookup.]
* 4.0347ms

Any ideas how to correct this issue or a previous thread on this issue?

[iHiD]

Someone else can probably add more light, but the error message suggests that the fundamental issues is that your computer can't connect to GitHub or Exercism. Are you perhaps running behind a VPN or on some sort of restricted network?

[bperez3237]

Someone else can probably add more light, but the error message suggests that the fundamental issues is that your computer can't connect to GitHub or Exercism. Are you perhaps running behind a VPN or on some sort of restricted network?

Its possible that I'm on a restricted network since I'm at work. But if that was true would i still be able to access the Github and Exercism websites?

[iHiD]

I've just discovered this issue which is seemingly a duplicate: exercism/cli#168

[iHiD]

I should add that the CLI has been totally rewritten since that, so it's very unlikely to be the same problem in terms of code this end, although that doesn't rule out it being our problem.

[NobbZ]

As the error message is very sparse, I can only make the assumption, that this is an DNS issue.

Though as it has been said that this is in a company network, I'd stop debugging DNS and instead configure HTTP_PROXY/HTPPS_PROXY as appropriate, as there might not even a DNS configured.

Probably the user is not even able to configure those environment variables, in which case internal IT needs to help installing exercism.