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"Entry Point Not Found" on Windows 7 using desktop app #24707

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DexterMcKinnery opened this issue Mar 1, 2023 · 1 comment
Closed

"Entry Point Not Found" on Windows 7 using desktop app #24707

DexterMcKinnery opened this issue Mar 1, 2023 · 1 comment
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@DexterMcKinnery
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Steps to reproduce

  1. Where are you starting? What can you see?
    Immediately after recent update, application will no longer open, just an error comes up that says

"Element.exe - Entry Point Not Found

The procedure entry point GetPackageFamilyName could not be located in the dynamic link library KERNEL32.dll."

  1. What do you click?
    Nothing, program closes and refuses to run. Friend who is also using Windows 7 has the same problem.

ElementBug

Outcome

What did you expect?

For Element to open and run

What happened instead?

Just the error message, then it closes

Operating system

Windows 7

Application version

Latest update (can't find version, it won't open)

How did you install the app?

https://element.io/get-started but this happened after the last auto update

Homeserver

Synapse 1.74

Will you send logs?

No

@t3chguy
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t3chguy commented Mar 1, 2023

See pinned issue element-hq/element-desktop#808

@t3chguy t3chguy closed this as completed Mar 1, 2023
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