Element stuck loading when opening

[lautriva]

Steps to reproduce

1. Update element from apt to 1.11.86
2. Run element-desktop

Outcome

What did you expect?

Be in main element interface with rooms, friends list, etc...

What happened instead?

White screen with a loader and the "logout" button

launch logs:

$ element-desktop 
/home/my_username/.config/Element exists: yes
/home/my_username/.config/Riot exists: no
Starting auto update with base URL: https://packages.element.io/desktop/update/
Auto update not supported on this platform
Fetching translation json for locale: en_EN
Changing application language to fr
Fetching translation json for locale: fr
Resetting the UI components after locale change
Resetting the UI components after locale change
Changing application language to fr
Fetching translation json for locale: fr
Resetting the UI components after locale change

Operating system

Linux Mint 21.3

Application version

1.11.86

How did you install the app?

packages.element.io via apt

Homeserver

Synapse (I don't know the version, its private server run by a friend)

Will you send logs?

No

[t3chguy]

Application version
1.11.83

Please try a newer version, you're 3 versions out of date

[lautriva]

Sorry it was a typo, I'm on 1.11.86

[lautriva]

Update :

When showing electron devtools, I got a bunch of errors like this:

Uncaught (in promise) ReferenceError: Cannot access 'V' before initialization
    at Object.J (init.js:1:82257)
    at b.start (ReadyWatchingStore.ts:30:30)
    at get instance (WidgetLayoutStore.ts:63:35)
    at ./src/stores/widgets/WidgetLayoutStore.ts (WidgetLayoutStore.ts:518:48)
    at u (bootstrap:19:32)
    at ./src/utils/WidgetUtils.ts (init.js:1:1409348)
    at u (bootstrap:19:32)
    at ./src/stores/ActiveWidgetStore.ts (init.js:1:1195811)
    at u (bootstrap:19:32)
    at ./src/stores/WidgetStore.ts (init.js:1:1222544)

[lautriva]

Tried to disconnect and then reconnect (ie. logout and then login back in Element), now it works

[Viehlieb]

Tried to disconnect and then reconnect, now it works

could you maybe expand on that? I got the same problem on Ubuntu 20 and element-desktop 1.11.86

[Viehlieb]

Tried to disconnect and then reconnect, now it works

could you maybe expand on that? I got the same problem on Ubuntu 20 and element-desktop 1.11.86

ah okay, got it myself. "logout" and then it works again.

[jahway603]

I was experiencing the same issue but downgrading to 1.11.85 fixed it for me.

Is there any way to further explore why this is happening to have a better solution than to logout and then login again (which creates another session that needs to be verified)?

[jahway603]

I was experiencing the same issue but downgrading to 1.11.85 fixed it for me.

Is there any way to further explore why this is happening to have a better solution than to logout and then login again (which creates another session that needs to be verified)?

I spoke too soon - Element Desktop v 1.11.85 has issues with messages not being sent in certain rooms.

Any suggestions on how to troubleshoot this? I am stuck either never logging in with v 1.11.86 or stuck with not being able write messages in certain rooms with v 1.11.85.

[gschaffner]

In case helpful: Element also gets stuck loading like this on Ferdium 7.0.0 with Electron 33.2.0. Ferdium 7.0.0 with Electron 32.2.5 works fine, so conjecturally this may bisect to #1968, and the cause may be an upstream issue (Electron 33, element-web, etc.) rather than an element-desktop issue.

[tmoody]

Tried to disconnect and then reconnect (ie. logout and then login back in Element), now it works

Thanks, this worked for me after the latest update (Ubuntu 22.05.5, upgrading to element-desktop 1.11.87)

[Taranchul]

Same problem with Element 1.11.87 via apt from packages.element.io and via Flatpak from Flathub on Kubuntu 22.04. Both won't start but show a "white window of death" with a forever spinning circle.

edit: Snap version is fine … for now.

[setpill]

Issue still present in 1.11.88.

@t3chguy you requested more info, what info do you need?

[t3chguy]

Javascript logs would be needed to dig into this any deeper, the partial log in #2018 (comment) is expected and unrelated

[soda-pop-ice-cream]

Another issue with this problem: #2053
Thank god, the element taught me that .debs of older versions should always be saved and downgrading to .85 from any new versions fixes this.
Broken search, app not starting, broken export, you never know what you're getting with another great update.

[setpill]

Issue persists in 1.11.89. I have included the logs as exported from the electron dev tools, I hope they are sufficient to debug this.

vector-1735730300870.log

[Taranchul]

Same here with Element 1.11.87 from Flathub and 1.11.89 as Snap and Apt package on Kubuntu 22.04.