Contact Center Review for [Pension & Burial - Action Needed email]

[matt4su]

Request the Contact Center Review

What this form is for

Use this template to request a Contact Center review of your product.

Please review the Self-service Product Guide Template link and the Contact Center Review How to link

Description

We re-launched the Pension Benefits 527ez form online in January 2024. It was deactivated in November 2023. We've added a new notification, an Action Needed email notification that is sent to the applicant when the application submission fails in downstream process and cannot be resubmitted automatically. Have updated the last page of the Product Guide accordingly and am providing it here for your review.

Launch Date

The target rollout date is in mid to late November 2024.

Version Number

Please provide the version number of the guide and/or video.
Pension 527ez Form Product Guide 10312024

Product Guide

Please provide product guide link
https://dvagov.sharepoint.com/:w:/r/sites/vaabdvro/Shared%20Documents/Pension/Pension%20Support%20Guide/Pension%20527ez%20Form%20Product%20Guide%2010312024.docx?d=w4e6819d3870d411c95321ffdc6dc658b&csf=1&web=1&e=UYPkQk

Pension 527ez Form Product Guide 10312024.docx

Product Video

N/A

Product Video Transcript

Please provide product video transcript link
N/A

Acceptance Criteria

• Platform: Contact Center QA has been completed
• Platform: Contact Center sends artifacts to appropriate contact centers
• Platform: Platform Collaboration Point Tracker is updated

Additional information

Please refer to Platform Collaboration Cycle or the Contact Center Review Touchpoint on Platform website for more information about the Collaboration Cycle.