[Congressional] V12297711 Due 11/18/24 (Sen. Sullivan)

[ATMiddleton]

Issue Description

Veteran is receiving the following error message “VA error code 90” when he attempts to logon to the website to apply for compensation under the FMP program.

https://app.slack.com/client/T03FECE8V?selected_team_id=T03FECE8V

Tasks

• Review congressional correspondence
• Resolve issue
• Notify Veteran and congressional correspondence channel of solution.

Acceptance Criteria

• Veteran issue will be resolved or responded to with final answer to issue
• Congressional Correspondence will receive details of the resolution

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How to configure this issue

• Attached to a Milestone (when will this be completed?)
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[Kimberley2023-CSM]

10/14: Sent first outreach to Veteran to:
Understand if issue is still occurring.
Ask for a screenshot that contains the URL in order to pass to Damien DeAntonio from the IAM team in order to review and resolve.
Awaiting response.

[Kimberley2023-CSM]

10/30: Sent second outreach to Veteran. Awaiting response.

[Kimberley2023-CSM]

10/30 & 31: Veteran responded with screenshots, but not screenshot of error 90.
10/31: Sent requested guidance email to Damien DeAntonio. Awaiting response.

• Sent email to Veteran asking for a screenshot of error 90 including URL.