diff --git a/changes.d/6326.fix.md b/changes.d/6326.fix.md
new file mode 100644
index 0000000000..2b4d19a67e
--- /dev/null
+++ b/changes.d/6326.fix.md
@@ -0,0 +1 @@
+Fix a rare issue where missing job records could cause tasks to become stuck in active states.
diff --git a/cylc/flow/task_events_mgr.py b/cylc/flow/task_events_mgr.py
index 0a65baea1a..1706e83bba 100644
--- a/cylc/flow/task_events_mgr.py
+++ b/cylc/flow/task_events_mgr.py
@@ -1538,7 +1538,19 @@ def _insert_task_job(
         if (itask.tdef.run_mode == RunMode.SIMULATION) or forced:
             job_conf = {"submit_num": itask.submit_num}
         else:
-            job_conf = itask.jobs[-1]
+            try:
+                job_conf = itask.jobs[-1]
+            except IndexError:
+                # we do not have access to the job config (e.g. Scheduler
+                # crashed) - https://github.com/cylc/cylc-flow/pull/6326
+                job_id = itask.tokens.duplicate(
+                    job=itask.submit_num
+                ).relative_id
+                LOG.warning(
+                    f'Could not find the job configuration for "{job_id}".'
+                )
+                itask.jobs.append({"submit_num": itask.submit_num})
+                job_conf = itask.jobs[-1]
 
         # Job status should be task status unless task is awaiting a
         # retry:
diff --git a/tests/integration/test_task_pool.py b/tests/integration/test_task_pool.py
index b0ef1211b6..747e243fe4 100644
--- a/tests/integration/test_task_pool.py
+++ b/tests/integration/test_task_pool.py
@@ -2100,6 +2100,7 @@ async def test_trigger_queue(one, run, db_select, complete):
         await complete(one, timeout=2)
         assert db_select(one, False, 'task_outputs', 'flow_nums') == [('[1, 2]',), ('[1]',)]
 
+
 async def test_reload_xtriggers(flow, scheduler, start):
     """It should rebuild xtriggers when the workflow is reloaded.
 
@@ -2322,3 +2323,36 @@ async def test_downstream_complete_before_upstream(
         # 1/a should be removed from the pool (completed)
         # 1/b should not be re-spawned by the success of 1/a
         assert schd.pool.get_tasks() == []
+
+
+async def test_job_insert_on_crash(one_conf, flow, scheduler, start):
+    """Ensure that a job can be inserted if its config is not known.
+
+    It is possible, though very difficult, to create the circumstances where
+    the configuration for the latest job is not held in `itask.jobs`.
+
+    This should not happen under normal circumstances, but should be handled
+    elegantly if it does occur.
+
+    See https://github.com/cylc/cylc-flow/issues/6314
+    """
+    id_ = flow(one_conf)
+    schd: Scheduler = scheduler(id_, run_mode='live')
+    async with start(schd):
+        task_1 = schd.pool.get_tasks()[0]
+
+        # make it look like the task submitted but without storing the job
+        # config in TaskProxy.jobs
+        task_1.submit_num += 1
+        task_1.state.reset('preparing')
+        schd.task_events_mgr.process_message(
+            task_1,
+            'INFO',
+            'submitted',
+        )
+
+        # the task state should be updated correctly
+        assert task_1.state.status == 'submitted'
+
+        # and a job entry should be added
+        assert len(task_1.jobs) == 1