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GC BCM 2.0 All Modeled Archimate Exchange Format.xml
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GC BCM 2.0 All Modeled Archimate Exchange Format.xml
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<?xml version="1.0" encoding="UTF-8"?>
<model xmlns="http://www.opengroup.org/xsd/archimate/3.0/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.opengroup.org/xsd/archimate/3.0/ http://www.opengroup.org/xsd/archimate/3.0/archimate3_Diagram.xsd" identifier="id-EAPK_1B7FFD02_4F1E_451b_B80C_F35A7EA6861D">
<name xml:lang="en">GC Business Capability Model v2.0</name>
<elements>
<element identifier="id-EAID_C33BE144_4711_4d89_BE22_A9C287503C2F" xsi:type="Capability">
<name xml:lang="en">1. Legislation and Policy Management</name>
<documentation xml:lang="en">The ability to manage policy and legislation, to establish the direction and framework of the Government of Canada and provide the high-level foundations for the departments and agencies to implement in support of where the Government of Canada is looking to move toward. This capability applies to the GC as a whole as well as at the organization level.
The Legislation and Policy Management capability encompasses Standards, Policies, Legislation and Directives.
Note: this is where Programs are introduced and the mandate for their design is executed</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_D116D1F7_608E_447f_A365_53EEEF2415DC" xsi:type="Capability">
<name xml:lang="en">1.1. Legislation and Regulations Management</name>
<documentation xml:lang="en">The ability to manage policy and legislation, to establish the direction and framework of the Government of Canada and provide the high-level foundations for the departments and agencies to implement in support of where the Government of Canada is looking to move toward. These capabilities are where the Government of Canada (and GC organizations tasked with delivering on a Program) establish and monitor the legislation of its activities. The departments and agencies that execute these capabilities would be ones that would have a hand in recommending, writing, developing, passing, implementing and/or evaluating legislation</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_B47B9287_BBCE_4023_8A4A_B908900D73DF" xsi:type="Capability">
<name xml:lang="en">1.1.1. Legislation and Regulation Development</name>
<documentation xml:lang="en">The ability to develop legislation and regulations, that is, to write, review, recommend and develop legislation or regulations for approval.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_90935034_A5ED_9B1D_840A_A84AB4FF6F59" xsi:type="Capability">
<name xml:lang="en">1.1.2. Legislation and Regulation Implementation</name>
<documentation xml:lang="en">The ability to ensure approved legislation gets implemented.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_D601FCD6_A131_3D95_200E_CAF3E6B78377" xsi:type="Capability">
<name xml:lang="en">1.1.3. Legislation and Regulation Evaluation</name>
<documentation xml:lang="en">The ability to monitor the implemented legislation and evaluate whether the existing legislation requires revision.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_D6E1F341_7244_4A06_5825_79FFF66848D2" xsi:type="Capability">
<name xml:lang="en">1.2. Policy Management</name>
<documentation xml:lang="en">The ability to pass legislative mandates from Parliament and to develop policy and programs to operationalize the legislation.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_6676AB22_969C_3988_2803_AF877B645044" xsi:type="Capability">
<name xml:lang="en">1.2.1. Legislation Review</name>
<documentation xml:lang="en">The ability to review and assess legislation and determine how it should be implemented via policies and programs.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_B6B97082_70BA_105D_21B0_C2628FA8801A" xsi:type="Capability">
<name xml:lang="en">1.2.2. Policy Development</name>
<documentation xml:lang="en">The ability to draft, review, revise, develop, finalize, implement and monitor policies to ensure they are being implemented effectively and to provide guidance and understanding of the policy.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_5E7E325D_41C0_5435_18D5_2C2BCBC49C48" xsi:type="Capability">
<name xml:lang="en">1.2.3. Policy Assessment and Guidance</name>
<documentation xml:lang="en">The ability to assess the policies, their effectiveness and how they should be implemented via legislation and programs.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_D89FC2AC_1278_5F55_61A8_8D04BCFD0716" xsi:type="Capability">
<name xml:lang="en">2. Enterprise Planning</name>
<documentation xml:lang="en">The ability to indicate how the Government of Canada intends to deliver on its mandates from a strategic planning perspective. This includes Strategic Planning, Financial Planning; Program and Service Delivery Planning as well as Integrated Planning. This applies to Planning at the GC level as well as for individual GC organizations.
Note: this is where Programs are designed and defined in terms of Planning. This is also where planning for Transformation occurs.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_E73C1A4D_6FC7_2694_880E_110FDA6A3C18" xsi:type="Capability">
<name xml:lang="en">2.1. Financial Planning</name>
<documentation xml:lang="en">The ability to incorporate the submissions from the Departments, assessing priority, managing the available coffers and delivering the budgetary allocations to the Departments and Agencies of the Government as well as the Transfer Payments to other organizations such as the Provinces and Territories to deliver on their mandates outlined in the Government Agenda.
Transfer payment
Is a monetary payment, or a transfer of goods, services or assets made, on the basis of an appropriation, to a third party, including a Crown corporation, that does not result in the acquisition by the Government of Canada of any goods, services or assets. Transfer payments are categorized as grants, contributions and other transfer payments. Transfer payments do not include investments, loans or loan guarantees.
Other transfer payment
Is a transfer payment, other than a grant or contribution, based on legislation or other arrangement, that may be determined by a formula. Examples of other transfer payments are transfers to other orders of government such as Equalization payments as well as Canada Health and Canada Social Transfer payments.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_00BCB554_5132_057E_3F33_4B21A3331F09" xsi:type="Capability">
<name xml:lang="en">2.1.1. Budget Planning</name>
<documentation xml:lang="en">The ability to develop the annual Federal Budget. This ability includes the solicitation of departmental budget needs/requests, managing the priorities of the government, identifying the available financial resources and the development of the Federal Budget as well as the Program and Departmental allocations. This applies at the GC enterprise and the organization level.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_F173F82F_9AEB_9CCE_53AE_417F373A02A0" xsi:type="Capability">
<name xml:lang="en">2.1.2. Strategic Investment Planning</name>
<documentation xml:lang="en">The ability to plan strategic investment and allocate the Budget to the Programs, Departments and Agencies and issuance of Transfer Payments. This applies at the GC level and the organizational level.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_FEF685C4_169A_78E9_0F35_EDE8B3269DB0" xsi:type="Capability">
<name xml:lang="en">2.1.3. Treasury Management</name>
<documentation xml:lang="en">Federal Treasury management encompasses numerous services including debt management, the investment of domestic cash balances, the international reserves portfolio, as well as the borrowing framework used by government-backed entities This applies at the GC level only.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_0AB115C7_0178_0E87_6062_09A6000D8CFF" xsi:type="Capability">
<name xml:lang="en">2.1.4. Budget Management</name>
<documentation xml:lang="en">The ability to manage the budget allocation at the GC and organizational level. This includes determining key assessment points; ensuring planning and processes are in place to manage budgets and reassessing and adjusting budgets as required.</documentation>
<properties>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
</properties>
</element>
<element identifier="id-EAID_1A5AF267_2DF3_5F59_4A86_AEE0B1A829B8" xsi:type="Capability">
<name xml:lang="en">2.2. Integrated Planning</name>
<documentation xml:lang="en">The ability to plan strategic integration and assess the government agenda, risks and constraints and develop strategies and plans for the enterprise to act upon. Integrated Business Planning is a planning process that integrates across two or more functions in a business or government entity referred to as an enterprise to maximize financial value while optimizing results.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_4050CC24_5AC5_6FD0_7C60_E017C4CE33E3" xsi:type="Capability">
<name xml:lang="en">2.2.1. Environmental Scan Management</name>
<documentation xml:lang="en">The ability to identify, research, monitor, track events, attitudes, indicators across multiple areas that may impact strategic/business direction, risk, outcomes and objectives.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_16E138FF_0F41_A448_48E8_445D04778913" xsi:type="Capability">
<name xml:lang="en">2.2.2. Enterprise Architecture</name>
<documentation xml:lang="en">The ability to determine where the government acts on how it can most effectively achieve its current and future strategic objectives.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_3BC9F629_779A_8521_35C0_B694FA6B95A3" xsi:type="Capability">
<name xml:lang="en">2.2.3. Portfolio Management</name>
<documentation xml:lang="en">The ability to manage a portfolio (stakeholders, applications, internal services, internal projects, etc.)</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_9FB99883_0C7A_0D59_622E_71F1C9EAA78C" xsi:type="Capability">
<name xml:lang="en">2.2.4. Strategic Risk Assessment</name>
<documentation xml:lang="en">The ability to Assess Strategic Risk, that is, to identify and evaluate the risks that could impact the business of the Government of Canada in achieving strategic objectives or outcomes. Includes planning, identifying, assessing, understanding, making decisions on and communicating risk issues.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_CC442875_90CE_0AC8_29BC_5B5072B305DD" xsi:type="Capability">
<name xml:lang="en">2.2.5. Transformation and Innovation</name>
<documentation xml:lang="en">The ability to analyze and plan for transformation and innovation at the GC and organizational level. This includes the design of ideas and review of new business trends and technologies to transform and improve services and capabilities.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
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<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
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</element>
<element identifier="id-EAID_924C6E25_0E55_1FEA_1F46_571D31E29ADE" xsi:type="Capability">
<name xml:lang="en">2.3. Program and Service Planning</name>
<documentation xml:lang="en">These capabilities are designed to develop, manage and implement the detailed design for the various programs delivered by the Government of Canada.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
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</element>
<element identifier="id-EAID_F13068B3_3C15_8448_5E7F_E34A79DB8380" xsi:type="Capability">
<name xml:lang="en">2.3.1. Program and Service Definition</name>
<documentation xml:lang="en">The ability to define the business needs for each program.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_0F403716_8CC3_97F0_1B77_5247382881B2" xsi:type="Capability">
<name xml:lang="en">2.3.2. Program and Service Delivery Design</name>
<documentation xml:lang="en">The ability to design Governmental Programs and Services, that is, the activities involved with all aspects of designing a program or service from writing the key performance indicators, eligibility criteria, entitlement criteria, stakeholder obligations, roles and responsibilities, approvals, service delivery mechanism, etc. Also includes the activity of planning and organizing people, infrastructure, communication and material components related to deliver a Program or a¿service¿in order to improve its quality and the interaction with the stakeholders.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
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<property propertyDefinitionRef="propid-2">
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
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</element>
<element identifier="id-EAID_779F7C0B_817F_8A55_3F10_B4EB4BB5504A" xsi:type="Capability">
<name xml:lang="en">2.3.2.1. Program Planning and Design</name>
<documentation xml:lang="en">The ability to plan, research and design a government Program.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
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<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
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</element>
<element identifier="id-EAID_4E747210_4377_3CCE_5ADA_96AD40816A9B" xsi:type="Capability">
<name xml:lang="en">2.3.2.2. Service Planning and Design</name>
<documentation xml:lang="en">The ability to design governmental service including planning and organizing people, infrastructure, communication and material components of a¿service¿in order to improve its quality and the interaction between the¿service¿provider and its stakeholders. This includes activities such as user experience design and research.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
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<property propertyDefinitionRef="propid-2">
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
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</element>
<element identifier="id-EAID_FB2B1D4D_076E_A4C1_18E7_307235896487" xsi:type="Capability">
<name xml:lang="en">2.3.3. Program Alignment</name>
<documentation xml:lang="en">The ability to align Programs, that is, ensuring that the program is aligned to the mandate, objectives and policies of the Government.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
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</element>
<element identifier="id-EAID_8E563758_69CE_2DDD_2300_64B5119A6C68" xsi:type="Capability">
<name xml:lang="en">3. Outcomes Management</name>
<documentation xml:lang="en">The ability to outline how the Programs of the Government of Canada are to be measured for their effectiveness on the targeted group of their mandate. This includes Governance and Oversight management, Program Evaluation, Performance management and Reporting Framework management. This capability applies to both the GC as a whole as well as individual organizations.
Note: This is where the effectiveness of a Program is analyzed and measured.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
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<property propertyDefinitionRef="propid-2">
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
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</element>
<element identifier="id-EAID_63667585_A697_658E_622A_EC1A55660A46" xsi:type="Capability">
<name xml:lang="en">3.1. Governance and Oversight Management</name>
<documentation xml:lang="en">The ability to manage the governance and oversight activities that oversee and protect the organization's resources.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
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</element>
<element identifier="id-EAID_48FCBC55_750A_59F4_795A_0B65E2524D99" xsi:type="Capability">
<name xml:lang="en">3.1.1. Governance Framework Design</name>
<documentation xml:lang="en">The ability to design a governance framework, that is, to direct, administer and control the activities at all levels across the government and/or organization. For example: Organisation structure.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_14D4BC2B_61DE_564D_61AB_E2E0FC48285C" xsi:type="Capability">
<name xml:lang="en">3.1.2. Governance Implementation</name>
<documentation xml:lang="en">The ability to ensure that the Governance Framework is implemented accordingly across the government and/or organization.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
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</element>
<element identifier="id-EAID_4D8031F5_61C7_8C4D_39B4_E368E6C9670A" xsi:type="Capability">
<name xml:lang="en">3.2. Performance Management</name>
<documentation xml:lang="en">The ability to measure the performance of the departments, agencies and programs and services of the government.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_6EDB8352_31BE_0921_5239_CDDDD2DA8AC5" xsi:type="Capability">
<name xml:lang="en">3.2.1. Performance Framework Design</name>
<documentation xml:lang="en">The ability to develop a framework that will assess the performance of the departments and agencies of the Government of Canada.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
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</element>
<element identifier="id-EAID_F1CFB2B9_5520_911D_0941_C6D840D71822" xsi:type="Capability">
<name xml:lang="en">3.2.2. Performance Measurement</name>
<documentation xml:lang="en">The ability to measure the performance of the departments, agencies and programs and services of the government.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
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</element>
<element identifier="id-EAID_7434F389_16CC_1919_3F13_2169A08219DF" xsi:type="Capability">
<name xml:lang="en">3.2.3. Service Quality Management</name>
<documentation xml:lang="en">The ability to outline the areas designated for the monitoring of delivery quality and efficiency when the government is delivering its Programs and Services.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
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</element>
<element identifier="id-EAID_72CEF6C0_5CBE_061F_5502_E783792B79D7" xsi:type="Capability">
<name xml:lang="en">3.2.3.1. Service Efficiency Management</name>
<documentation xml:lang="en">The ability to ensure that the Programs and Services are delivered in a timely and accurate manner.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_100A8995_6473_428E_3748_E2814B0235F1" xsi:type="Capability">
<name xml:lang="en">3.2.3.2. Service Quality Assurance Management</name>
<documentation xml:lang="en">The abilities related to monitoring the quality of services</documentation>
<properties>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
</properties>
</element>
<element identifier="id-EAID_342CBFE4_02B3_184D_5ECA_FF036A4C02EF" xsi:type="Capability">
<name xml:lang="en">3.3. Reporting Framework Management</name>
<documentation xml:lang="en">The ability to determine measurement, recognition, presentation, and disclosure of all material items. The ability to design, monitor and evaluate organizational wide reporting such as annual reports, Government reporting framework requirements and Strategic, tactical and operational reporting specifications.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
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</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
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</element>
<element identifier="id-EAID_A3F28F1D_17CB_662C_9F0A_7C82BA997B47" xsi:type="Capability">
<name xml:lang="en">3.3.1. Reporting Framework Design</name>
<documentation xml:lang="en">The ability to design the framework for reporting.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
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</element>
<element identifier="id-EAID_3C37D03A_8B99_8038_0AB8_585B64A847F9" xsi:type="Capability">
<name xml:lang="en">3.3.2. Strategic, Tactical and Operational Reporting</name>
<documentation xml:lang="en">The ability to develop and deliver the required reports. For example Program Performance, Departmental HR or Departmental Financial Run-Cost reporting.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_CE7D2172_22B8_5195_1B04_9765604B4AF1" xsi:type="Capability">
<name xml:lang="en">3.3.3. Reports Monitoring</name>
<documentation xml:lang="en">The ability to monitor the reporting framework to ensure that it is operating as required and meeting the reporting needs of the GC and its departments and agencies. This includes the monitoring of the reporting results and determining follow up requirements. .</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_D0D32963_3EEE_6BC9_79F0_7787D4E42BB1" xsi:type="Capability">
<name xml:lang="en">4. Relationship Management</name>
<documentation xml:lang="en">The ability to manage relationships with various individuals or organizations, that is, to identify and collect information regarding stakeholders*, understand their needs, and maintain an on-going engagement for the purposes of working with or providing services to them.
*Stakeholder is defined as domestic or foreign individuals, businesses, clients, users, organizations, partners, service providers, other governments, etc., who can affect or be affected by the actions, objectives and policies of the GC. Anyone who a GC organization needs to establish and maintain a relationship with or provide services to is included in this capability area.
The capabilities in this area include management of the awareness, information and interaction with stakeholders. Applies to individual stakeholders as well as stakeholder segments.
Note ¿ the focus of this capability area is ¿who¿ rather than ¿what¿ or ¿how¿.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
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<element identifier="id-EAID_0BAEBD2C_697F_8475_9ECB_600BFBDE4982" xsi:type="Capability">
<name xml:lang="en">4.1. Stakeholder Awareness Management</name>
<documentation xml:lang="en">The ability to disseminate information designed to increase the public¿s and stakeholder¿s awareness of programs and services that they are potentially eligible to receive.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_961D0CBB_2939_4674_3D54_7BA4CBA27920" xsi:type="Capability">
<name xml:lang="en">4.1.1. Channel Management</name>
<documentation xml:lang="en">The ability to ensure the content of service delivery channels are consistent and that prospective stakeholders can obtain the same information regardless of which channel they choose to use.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_26B31FC4_7719_2011_06F4_8A1097C2422D" xsi:type="Capability">
<name xml:lang="en">4.1.2. Public Outreach Management</name>
<documentation xml:lang="en">The ability to disseminate information with the intent of making potential stakeholders aware of programs and/or services that they might be eligible for as well as what they need to do to apply for a service. This can come in the form of TV Commercial, Mail pamphlet, Marketing campaign polling, etc.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_DA66682D_9A28_8B9E_8045_F97AEBC58CD3" xsi:type="Capability">
<name xml:lang="en">4.1.3. Stakeholder Education Management</name>
<documentation xml:lang="en">The ability to deliver information via all channels available (Click, Call, Consult - as well as mail and various media, etc.) to existing and potential stakeholders so they are informed / educated about potential services they may be eligible to receive from the organisation.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_41A050B9_7BC5_1379_4375_7774F7E1133D" xsi:type="Capability">
<name xml:lang="en">4.2. Stakeholder Information Management</name>
<documentation xml:lang="en">The ability to identify and collect information about stakeholders to understand their needs and to maintain an on-going engagement to build partnerships and/or provide services.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
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</element>
<element identifier="id-EAID_351DA18F_56B3_6DDF_491D_01F383D386D8" xsi:type="Capability">
<name xml:lang="en">4.2.1. Stakeholder Profile Management</name>
<documentation xml:lang="en">The ability to create and manage profiles to facilitate efficient service delivery. An example of this would be the creation of a profile of individuals who live in a certain jurisdiction that due to unique circumstance (natural disaster, weather anomaly, economic event, etc.) would not be subject to penalties as a result of a late Tax Return.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
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<element identifier="id-EAID_46D6D1DA_127C_53B2_7C34_292324A19A62" xsi:type="Capability">
<name xml:lang="en">4.2.2. Stakeholder Assessment</name>
<documentation xml:lang="en">The ability to identify and assess the stakeholders and the relationships that are important regarding the work being conducted or the service being offered (as a given stakeholder may hold many different types of relationships with a given department or organization).</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_78CDE6FF_606A_06AE_108C_3794BE106202" xsi:type="Capability">
<name xml:lang="en">4.2.3. Stakeholder Risk Assessment</name>
<documentation xml:lang="en">The ability to determine the risks associated with working with and/or delivering services to stakeholders. This includes all levels of risk and is not limited to major items such as fraud or identity theft but can include behavioural risk.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_94DA8245_3E0A_A3A7_7C91_FBDCA4375FC2" xsi:type="Capability">
<name xml:lang="en">4.3. Stakeholder Interaction Management</name>
<documentation xml:lang="en">The ability to manage interactions with Stakeholders across all channels.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_26E10CD3_5DB2_0D90_6A6A_97FC95D0A5DC" xsi:type="Capability">
<name xml:lang="en">4.3.1. Correspondence Management</name>
<documentation xml:lang="en">The ability to develop, send, track, receive, file, store, retrieve, and dispose of correspondence records used for the purposes of exchanging relevant information to identified stakeholder(s).</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_CB93169B_7286_4152_380E_0CE4CF74185D" xsi:type="Capability">
<name xml:lang="en">4.3.1.1. Correspondence Design</name>
<documentation xml:lang="en">The ability to design, develop and get approval for a correspondence package (form, questionnaire, letter, agreement, notification, etc.) to be sent to a stakeholder.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
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</element>
<element identifier="id-EAID_696CCD17_687B_0C2F_15D1_74D174D10AF5" xsi:type="Capability">
<name xml:lang="en">4.3.1.2. Correspondence Delivery</name>
<documentation xml:lang="en">The ability to ensure that a correspondence package gets to its intended recipient regardless of delivery channel -- be it mail, e-mail, e-Delivery, etc.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
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</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
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</element>
<element identifier="id-EAID_9B18A949_2606_74AA_4F61_7D2410DD510D" xsi:type="Capability">
<name xml:lang="en">4.3.2. Engagement Management</name>
<documentation xml:lang="en">The ability to identify, track, assess need and engage initial and ongoing client service such as advice, referral, information, assistance, appointments, etc. and provide an integrated view and history of these interactions.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
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</element>
<element identifier="id-EAID_F132F08B_2DFA_5532_573C_002D5E5A9212" xsi:type="Capability">
<name xml:lang="en">4.3.2.1. Intake</name>
<documentation xml:lang="en">The ability to receive initial requests or inquiries of a service and provide service or referral to the appropriate area responsible for the requested service information.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_188D6953_23F6_39D8_0B78_8FAC7DC7738B" xsi:type="Capability">
<name xml:lang="en">4.3.2.2. Culture and Protocol</name>
<documentation xml:lang="en">The ability to understand, to assess and to adapt our ways of working and interacting with others based on the various cultures, countries, people or groups that are involved and that we work with.</documentation>
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<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
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<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
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</element>
<element identifier="id-EAID_605B93AD_0248_6365_378B_D6C23429786A" xsi:type="Capability">
<name xml:lang="en">4.3.2.3. Consultation</name>
<documentation xml:lang="en">The ability to engage and consult the public and other stakeholders on various matters.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
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</element>
<element identifier="id-EAID_35A53F36_8C82_9EEA_797A_54BD5D5871E2" xsi:type="Capability">
<name xml:lang="en">4.3.3. Registration and Eligibility Management</name>
<documentation xml:lang="en">The ability to maintain information from an application into a registry that may be used for the purposes of determining whether the applicant meets eligibility criteria to be given the privileges/permissions applicable to the benefits/services.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
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</element>
<element identifier="id-EAID_9BFDAF97_47D1_790E_4F34_8D535B202811" xsi:type="Capability">
<name xml:lang="en">4.3.3.1. Authorization</name>
<documentation xml:lang="en">The ability to ensure the registrant¿s identity is authorized. This includes the initial application to a program and any additional information required by the provider department or agency to ensure continuous enrollment to the program for example: Address Change / Contact Information Change / Change of Circumstance / etc.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
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</element>
<element identifier="id-EAID_056339A9_3D42_6035_5E36_8CA25F1929CD" xsi:type="Capability">
<name xml:lang="en">4.3.3.2. Registration and Enrollment</name>
<documentation xml:lang="en">The ability to manage registration and enrollment of a Partner, client, agent, stakeholder, other governments into a program delivered by a department or agency of the Government of Canada.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
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</element>
<element identifier="id-EAID_EE74F370_0842_1184_5876_7CB5B90D5480" xsi:type="Capability">
<name xml:lang="en">4.3.3.3. Eligibility and Entitlement</name>
<documentation xml:lang="en">The ability to conduct eligibility and entitlement findings according to the rules outlined in the Program Design phase.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_984BCFB6_13C2_41F9_5E67_E1DEA71649AE" xsi:type="Capability">
<name xml:lang="en">5. Regulatory Compliance Management</name>
<documentation xml:lang="en">The ability to ensure compliance of established agreements, review the financial or performance management and monitor, check and evaluate various aspects of a developed solution before, during or after Implementation.
This capability area applies to internal and external oversight. This area also ensures that the individuals or entities either residing or visiting Canada are compliant with the laws and regulations while operating with Canadian borders.
Note: This is where it is determined if the Rules and Regulations and Program Intent are followed.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
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<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
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</element>
<element identifier="id-EAID_762EB9BA_3C49_5BBA_2341_DAA6A0809DEF" xsi:type="Capability">
<name xml:lang="en">5.1. Regulations Management</name>
<documentation xml:lang="en">The ability to establish the regulations for the country to differing target groups. For example: International Treaties, Criminal Code, Labour Code, Income Tax Act, Food and Drug Act, Canada Elections Act, Customs Act, Radio/Telecommunications Act, Canadian Radio-Television and Telecommunications Commission (CRTC) Regulations, etc.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_57FE5569_4504_2629_3DA6_DFB35E195ED4" xsi:type="Capability">
<name xml:lang="en">5.1.1. Regulations Delivery</name>
<documentation xml:lang="en">The ability to implement and deliver regulations that citizens/business/industry/etc. will need to comply with.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">
<value xml:lang="en">up</value>
</property>
<property propertyDefinitionRef="propid-3">
<value xml:lang="en">true</value>
</property>
</properties>
</element>
<element identifier="id-EAID_6702FDF0_7758_036D_2BD0_5D23BFBC35CD" xsi:type="Capability">
<name xml:lang="en">5.1.2. Regulations Monitoring</name>
<documentation xml:lang="en">The ability to monitor the activities of individuals or entities within Canada (foreign or domestic) to ensure compliance with Canadian laws and regulations.</documentation>
<properties>
<property propertyDefinitionRef="propid-1">
<value xml:lang="en">false</value>
</property>
<property propertyDefinitionRef="propid-2">