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create_ticket.py
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create_ticket.py
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import os
import uuid
from slack_bolt import App
from slack_bolt.adapter.socket_mode import SocketModeHandler
from dotenv import load_dotenv
from create_ticket import create_ticket, app
# Load environment variables
load_dotenv()
# Initialize the Slack Bolt App with the bot token
app = App(token=os.environ.get("SLACK_BOT_TOKEN"))
def create_ticket(client, subject, from_user, type_of_question, description):
"""
Create a ticket and post it to a Slack channel using Slack Bolt with a fun and engaging format.
:param client: Instance of the Slack Bolt app.
:param subject: Subject of the ticket.
:param from_user: Slack user ID of the person creating the ticket.
:param type_of_question: Type of question or issue.
:param description: Detailed description of the issue.
:return: Simplified response indicating the outcome of the Slack API call.
"""
# Generate a unique ticket ID
ticket_id = str(uuid.uuid4())
# Create a stylized message to post to Slack
message = (
f":ticket: *Ticket ID*: {ticket_id}\n"
f":bulb: *Subject*: _{subject}_\n"
f":bust_in_silhouette: *From*: <@{from_user}>\n"
f":question: *Type*: {type_of_question}\n"
f":memo: *Description*: ```{description}```\n"
f":rocket: *Status*: `New`"
)
try:
# Use the Bolt client to post the message
response = client.chat_postMessage(
channel="<Your Ticket Channel>",
text=message,
mrkdwn=True
)
# Simplify the response
if response.get("ok"):
return {"message": "Ticket created successfully", "ticket_id": ticket_id}
else:
return {"error": "Failed to create ticket"}
except Exception as e:
# Handle exceptions
return {"error": str(e)}
# Example usage (Uncomment and replace placeholders with actual values)
#create_ticket(app.client, "Shift Change", "U05K6HV02UE", "Shift Management", "I may not be abel to attend work tomorrow, how do i reschedule my shift", "C06A0J5FW8K")