Mentioning a @team does not do anything

[anicoa]

Description:

Accordingly to the docs "Just mention a team — @engineers, for instance — and all members will get notified instantly."

I want to mention a @team in a channel and trigger notifications for all team members.

Steps to reproduce:

1. Create a team "test-team" and invite/add members
2. Mention the @test-team in any channel (outside of the team)

Expected behavior:

Team members get a notification as stated in the docs

Actual behavior:

There is not any information regarding the mentioning (not in the team-channel, no notifications on devices, not anywhere)

Server Setup Information:

• Version of Rocket.Chat Server:
• License Type: Enterprise
• Number of Users: 30.000
• Operating System: Linux Debian Bullseye
• Deployment Method: tar
• Number of Running Instances: 1 (and about 10 others with the same issue)
• NodeJS Version: v14.21.3
• MongoDB Version: 5.0.30

Client Setup Information

• Desktop App or Browser Version: Desktop App (4.1.1)
• Operating System: Linux (Debian Bookworm)

[reetp]

Version of Rocket.Chat Server:

Just so we know?

Have you opened a support ticket?

[anicoa]

not yet. Should I?

[reetp]

not yet. Should I?

If you have an Enterprise licence it is what you pay for!

They have their own internal repos & tracking so github is really just a final dump of internal work. As a result it is largely ignored.

For a faster response open a ticket via your cloudy admin panel.

Reference this issue.

[anicoa]

Thank you, I opened a support ticket as well.

[casalsgh]

Hi anicoa, as you have support, always good to point to support. Will ask folks to take a look into it

[nilaygit-10721]

hey @anicoa can i work on this?

[reetp]

hey @anicoa can i work on this?

Please don't @ - it isn't necessary. Nothing gets tasked/assigned here.

Please read this.

https://gist.github.com/reetp/b0ba4e3d0ea2ff48ca9da00a5a647d42

Note that this has been logged through a support ticket and is being handled internally. You should familiarise yourself with how Rocket.Chat backend systems work.

[nilaygit-10721]

okay thanks!