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Add the "cc" addresses of an email to the observers of the ticket #904

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marien-probesys opened this issue Jan 9, 2025 · 0 comments
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topic: emails All the stuff related to the emails system topic: ticketing All the stuff related to the tickets
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@marien-probesys
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Problem

Customers often answers by email by adding other users in copy (i.e. the CC email field). In this case, we would like to add the emails to the observers so they get the future answers.

Solution

Add the "cc" addresses to the list of observers of the ticket.
It may have security consequences though, so we shouldn't design the solution too fast.

@marien-probesys marien-probesys added topic: ticketing All the stuff related to the tickets type: improvements topic: emails All the stuff related to the emails system labels Jan 9, 2025
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Labels
topic: emails All the stuff related to the emails system topic: ticketing All the stuff related to the tickets
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