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[Bug]: Urgent Production OneSignal some users don't receive notifications #1722
Comments
Hi @sirusbaladi thank you for reporting this. Do you have any logs available that include when |
I have OneSignal.Debug.setLogLevel(LogLevel.Verbose); but I don't see any logs at login, logout. I don't have identity verification enabled. |
the only idea I have for now to create a new app in onesignal and change the keys in the app. but that's a painful process given that users who don't update the app won't receive notifications |
Any update here I am also experiencing this issue |
Same here! |
Same here, can someone please give an update? |
In my case, users who installed our app with OneSignal v4 and then updated it to the version with OneSignal v5 are not receiving notifications until they open the app. So, we cannot reach users who automatically updated the app! We need an urgent solution. |
What happened?
OneSignal Login and Notification Problem for Specific Users
Description
I'm experiencing an issue with OneSignal in our production environment where login and notifications have stopped working for some users, while continuing to function normally for others.
Current Behavior
Debugging Steps Taken
OneSignal.user.getOneSignalID
(always null)OneSignal.user.getExternalID
(this is correct)Observations
Suspected Cause
There's a suspicion that the logout process might be causing issues. In the app's logout method,
OneSignal.logout
is called.So logging in after logging out might not work.
Questions
OneSignal.logout
during the app's logout process be causing this issue?Additional Context
This issue is affecting production users, and I have no clear path to resolution as it's working correctly for the majority of users.
Impact
This issue is preventing affected users from receiving important notifications, significantly impacting their experience with my app.
Steps to reproduce?
What did you expect to happen?
I expected the last session to be updated as well as the subscription tab in onesignal and users to receive notifications.
React Native OneSignal SDK version
"react-native-onesignal": "^5.1.0", "onesignal-expo-plugin": "^2.0.2",
Which platform(s) are affected?
Relevant log output
No response
Code of Conduct
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