[Bug]: Sound not playing on Android 11 / Android 13

[jbrodriguez]

What happened?

i set up 3 emulators on my mac

• Pixel 3a (with Android 13)
• Pixel 5 (with Android 12)
• Pixel 5 (with Android 11)

i then pushed a notification with a custom sound, it worked on android 12, but doesn't work on android 11 or android 13

Steps to reproduce?

1. Install react-native-onesignal v4.5.1 on React Native 0.71.12
2. Push a notification with custom sound with the app killed
3. Wait for the notification sound

What did you expect to happen?

i expected the custom sound to be played, but it doesn't on android 11 nor android 13, it does work on android 12 🤷‍♂️

please note that i've placed the custom sound in both

• /app/res/raw
• /app/src/main/res/raw

React Native OneSignal SDK version

4.5.1

Which platform(s) are affected?

• iOS
• Android

Relevant log output

07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: Work [ id=c1f1f0fe-08a1-48ef-b45f-4278fa9653f7, tags={ FOCUS_LOST_WORKER_TAG, com.onesignal.OSFocusHandler$OnLostFocusWorker } ] failed because it threw an exception/error
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: java.util.concurrent.ExecutionException: java.lang.NullPointerException: Attempt to invoke virtual method 'android.content.pm.PackageManager android.content.Context.getPackageManager()' on a null object reference
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at androidx.work.impl.utils.futures.AbstractFuture.getDoneValue(AbstractFuture.java:516)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at androidx.work.impl.utils.futures.AbstractFuture.get(AbstractFuture.java:475)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at androidx.work.impl.WorkerWrapper$2.run(WorkerWrapper.java:311)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at androidx.work.impl.utils.SerialExecutor$Task.run(SerialExecutor.java:91)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1137)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at java.lang.Thread.run(Thread.java:1012)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: Caused by: java.lang.NullPointerException: Attempt to invoke virtual method 'android.content.pm.PackageManager android.content.Context.getPackageManager()' on a null object reference
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at com.onesignal.OSUtils.packageInstalledAndEnabled(OSUtils.java:275)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at com.onesignal.OSUtils.isGMSInstalledAndEnabled(OSUtils.java:288)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at com.onesignal.OSUtils.supportsGooglePush(OSUtils.java:330)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at com.onesignal.OSUtils.getDeviceType(OSUtils.java:349)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at com.onesignal.OSUtils.isAndroidDeviceType(OSUtils.java:371)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at com.onesignal.LocationController.isGooglePlayServicesAvailable(LocationController.java:337)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at com.onesignal.LocationController.onFocusChange(LocationController.java:325)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at com.onesignal.OneSignal.onAppLostFocus(OneSignal.java:1352)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at com.onesignal.OSFocusHandler$Companion.onLostFocusDoWork(OSFocusHandler.kt:144)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at com.onesignal.OSFocusHandler$OnLostFocusWorker.doWork(OSFocusHandler.kt:123)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	at androidx.work.Worker$1.run(Worker.java:86)
07-24 15:42:00.462 10477 10511 E WM-WorkerWrapper: 	... 3 more
07-24 15:42:00.467 10477 10511 I WM-WorkerWrapper: Worker result FAILURE for Work [ id=c1f1f0fe-08a1-48ef-b45f-4278fa9653f7, tags={ FOCUS_LOST_WORKER_TAG, com.onesignal.OSFocusHandler$OnLostFocusWorker } ]

Code of Conduct

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[jbrodriguez]

additionally, this is the settings on an android 13, the custom sound is set, but it just doesn't play

[jennantilla]

Hi @jbrodriguez thank you for reaching out! We're working on reproducing this and will get back to you as soon as possible.

[lucasfontinele]

Any updates about this one?

[Kasik-D]

Hello, I use react-native: 0.69.5 and react-native-onesignal: "^4.5.1"

And after testing, our team noticed that on Android version 12, push notifications come without sound,
we set up custom sound, but it does not work on android version 12.

[pranshuchittora]

I am also not able to play the custom notification sound on Android.
On the latest version of the OneSignal RN SDK

[Janskiproducer]

I'm having trouble too!

[marshall86]

same issue with the ionic integration. Any update on the matter?